Customer Service Manager
Resume:
Jeff Erickson
Email: abpeb8@r.postjobfree.com
Address: **** ***** ***
City: Kenosha
State: WI
Zip: 53142
Country: USA
Phone: 775-***-****
Skill Level: Management
Salary Range: $55,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jeff Erickson
6722 100th Ave.
Kenosha WI, 53142
abpeb8@r.postjobfree.com
Personal Statement
Experienced store manager, I have been a store manager for over 6 years with 3 different companies, in 3 different kinds of retail. I have been in retail management for almost 10 years over all. My experience includes writing schedules for up to 70 employees, setting sales goals and following up on those goals, monitoring and addressing employee performance, hiring, overseeing and doing floor sets or planograms, managing incoming donations or freight, addressing customer and employee issues and resolving them, ordering supplies, putting in work orders, meeting production goals, training and developing associates, managing a P & L, and anything else involved in running a store on a day to day basis. I have worked in 3 distinct kinds of retail and have managed stores as low as $1 million dollars to as large as $11.5 million dollars. While at Ross I went from a part time stock lead to a store manager in a 2 year span. I have been successful and every job I have worked at, improving the stores numbers and success by the time I moved on to my next job or my next position in the company. I am very hard working and I am extremely driven to succeed. I believe in leading by example and always keeping a sense of calm even when things don`t go as planned.
Career Objective
To obtain a store manager job (or a lesser management position if needed to learn and grow with the company before becoming store manager) with a growth oriented company that I can contribute to. I am always looking to advance in a company and be part of a successful team. I desire to be part of a company that I can use my acquired skills, and the skills of the employees around me to improve the company and add to its success.
Key Skills
-scheduling (expert)
-leadership (expert)
-sales (intermediate)
-planograms (expert)
-shipment (expert)
-Hr (intermediate)
-lost prevention (intermediate)
-customer service (expert)
-employee interaction (expert)
-payroll (expert)
-training associates (expert)
-forklift certified (expert)
Work Experience
Goodwill Industries, Store manager, Pewaukee WI
October 2010-October 2012
-managed a 6 team management staff
-managed 35-40 associates
-manage incoming donations
-ensure accurate pricing per guidelines
-ensure great customer service, maintain secret shop scores
-scheduling, payroll, loss prevention, human resources
-meet daily, weekly and monthly production goals
-manage seasonal floor moves
-training
-managing all day to day operations
Radio Shack, Store Manager, Milwaukee WI
October 2009-October 2010
-manage a staff of 5
-set daily, weekly, and monthly sales goals and follow up with associates
-scheduling, payroll, lost prevention
-planograms, ready set sell/promo's and signing
-sales, customer service
-basic day to day operations
-training
The Gap, Brand Experience Manager, Wauwatosa WI
September 2008-October 2009
-floor maps for new merchandise
-flexing merchandise as it sold through
-oversaw stock and markdown process
-customer service and sales
-opening and closing the store
-monitoring sales numbers and employee sales numbers and following up with them
-ran the brand side of the store
-new window decals and signing
Ross, Store Manager, Reno NV
October 2005-September 2008
-managed 60 associates including 5 other managers
-managed a $10.5 million dollar store
-scheduling, payroll, LP, HR, maintaining store standards
-over seeing shipment markdowns and planograms, prom signing
-all things involved in running a store, day to day operations
-over saw training new associates
Ross, Assistant Manager, Carson City NV
March 2004-October 2005
-some scheduling
-managed the stock team and the home section of the store
-opened and closed the store
-training new associates
-training area supervisors to take over my position when promoted
-managing the store when the manager is not there
-basic day to day operations
Ross, Area Supervisor, Carson City NV
June 2003-March 2004
-opened and closed the store
-oversaw Juniors department and shoe department
-trained new associates
-basic supervisor duties
-ringing on register
Ross, Stock Lead, Carson City NV
October 2003-June2004
-supervised 9 associates
-in charge of getting the stock processed in 6 hrs everyday
-responsible for getting all merchandise out with no back stock
-keep the stock room clean and organized
-responsible for making sure all product was placed correctly
Polyone, Quality Control, Yerington NV
June 2002-July 2003
-take samples of material and test it based on customer specs
-upholding customer standards for material
-responsible for material I saved, good or bad
Polyone, Chief Windup, Yerington NV
December 2001-July 2003
-worked on the production line
Motor Cargo, Truck Driver, Yerington NV
October 1998-November 2001
-delivered and picked up various types of freight to homes and business
-had a class B CD
-loaded freight with a fork lift
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