LaKetha Curlee

Email: abpeau@r.postjobfree.com

Address:

City: Saint Louis

State: MO

Zip: 63118

Country: USA

Phone: 314-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

An accomplished, results-driven professional customer service rep with 15 years customer interaction, offering superior service with an energetic, friendly attitude seeking to enhance my career.

Educational Background:

High School Dipolma from West High School, Torrance CA 1/2001 to 6/2000 (General Education)

High School Dipolma from West High School, Torrance CA 1/2001 to 10/2012

High School Dipolma from El Camino College, Torrance CA 1/2001 to 10/2012

Job History / Details:

Summary

An accomplished, results-driven professional customer service rep with 15 years customer interaction, offering superior service with an energetic, friendly attitude seeking enhancement.

Highlights

Customer service & Relationship Management

Mediation & Complex Problem Solving

Sales & Marketing, Product Promotions

Event Planning & Execution

Retail, Food & Beverage Sales

Training and Coaching new employees

Safety & Emergency Procedures & Equipment

Polished, Professional & Calm Demeanor

Diffuse Difficult Situations & Problem Resolution

Persuasion & Negotiation Techniques

2012 CPR and AED Certified

High-impact & Energetic Public Speaking

Experience

April 2008 to Current

Saint Alexius Hospital Saint Louis, MO

Admitting Rep/Communications Operator/Senior Care Specialist

Scheduled and registered 70 patients accurately and effectively in Senior Care division ~ Enlisted by coworkers to represent department on Scheduling/Admitting Committee ~ Delegated and motivated team by giving clear direction ~ Interviewed patients individually, in families, or in groups, assessing their situations, capabilities, and concerns, to determine what services are required to meet their needs

April 2011 to Current

Saint Louis Project Club/DD Resources Saint Louis, MO

Coordinator

Managed the calender, made travel arrangements, and overseen all events, such as, the annual "Harvest Ball" at the Rotunda in St. Louis City Hall ~ Performed administrative work, including receptionist and data entry duties ~ Created procedure manuals while ensuring the organization successfully passed two separate Missouri audits

September 2006 to April 2008

GoJet Airlines/United Express Airlines Saint Louis, MO

Flight Attendant

Explained passenger safety and satisfaction according to FAA and company standards on CRJ-700 * Used cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) to assist passengers * Completed 5 weeks of extensive training that covered the skills and tools needed by an updated aviation flight attendant, Certification of Completion - September 2006

July 2001 to June 2004

Dillard's Dept Store Saint Louis, MO

Lancome Counter Manager

Maintained top position in sales, receiving Pacesetter Award in 2005, selling 190, 000 in Cosmetics annually * Implemented "1 for 31" program * Improved Lancome sells by 21 percentage in a year, more growth than any other Cosmetic counter * Trained and coached all co-workers to ensure positive performance

Education

2000 Southern California Regional Occupational Center (SCROC) Torrance, CA

Certificate of Completion Banking/Teller Procedures

2000 West High School Torrance, CA

High School Diploma General Ed

El Camino College Torrance, CA

Liberal Studies

Willing to Relocate

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