Customer Service Data Entry

Deliana Rodas

Dayton, Ohio.

937-***-****) *******.*****@*****.***

Professional Summary: Bilingual (Spanish )

• Highly skilled in listening and responding to customers’ needs and concerns • Demonstrated ability to provide

information regarding products and services • In depth knowledge of taking orders, determining charges, and

overseeing billing or payments • Track record of reviewing and making changes to customer accounts • Proven

record of handling returns or complaints • Able to record details of customer contacts and actions taken •

Comprehensive knowledge of researching answers and solutions.

Skills:

Strong communication, organizational, and leadership skills Ability to work in a team environment or

independently exceptional attention to detail. Software knowledge: Windows, Microsoft Office Works, Excel,

Word, PRS, CRMS, ISIS, Voice, Outlook. Excellent customer service and problem solving skills experienced

multi tasking abilities and focus – gets the job done! Excellent research and organizational skills. Strong ability

to find the answers. Strong data entry, 65 wpm and 10 key skills.

Work History:

VRI care Center: 2010 / 2012

Work either directly with or indirectly with customer

and prospective. Representatives I was often seen as the outward “face” of their company. Talk to the

customers about questions or concern. Sometimes there are problems that I have to solve, and other times

they are trying to initiate a sale; or I may also simply help clients find information, about the best meter example

glucometer, weight scale or P.O. reader; also verified insurance, called Dr. Office and scheduled appointments

for Client.

El Mariachi: 2009 / 2013

1) Sets objectives, set goals for the group, and decides what work needs to be done to meet those goals.

2) Organizes, divide the work into manageable activities, and selects people to accomplish the tasks that need

to be done.

3) Motivates and communicates, create a team out of his people, through decisions on pay, placement,

promotion, and through his communications with the team.

Victoria’s Italian Cuisine: 2012 / 2013

I own a Restaurant in Huber Heights Ohio, managed by family member. I’m reliable at all times – 7

days a week.

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