Customer Service Sales
Resume:
Kassondra Rose Levesque
Email: abpe78@r.postjobfree.com
Address:
City: Colorado Springs
State: CO
Zip: 80910
Country: USA
Phone: 719-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Seeking an Technician position, which will allow me to utilize my extensive skills in hardware, software and computer networks.
Educational Background:
High School Dipolma from Continental Academy, Miramar FL 1/2001 to 11/2005 (high school diploma)
Job History / Details:
Career Overview
Seeking an Technician position, which will allow me to utilize my extensive skills in hardware, software and computer networks.
Qualifications
2 years of experience as installation technician
Highly skilled in Installation of computer networks, software, access control, IP video, and CCTV
Excellent problem-solving abilities
Able to consult user guides, technical manuals and additional documents to research and implement solutions
Documented success during customer interaction
Ability to work with minimal supervision
Record of troubleshooting a variety of systems
Demonstrated ability to work with complicated hardware and software
Strong analytical skills
Team leadership
Exceptional customer service
Work Experience
September 2010 to Current
T-MOBILE INC, Kira Fedde Colorado springs, CO
Senior Wireless Sales Associate
Aggressively focus on the acquisition of new and existing wireless subscribers using professional selling techniques while delivering outstanding customer service.
Conduct daily audits of previous days paperwork and coach employees accordingly
Responsible for all inventory ordering for the store
Responsible for training all new employees
Named MBB champion and tablet champion 2 years strait
Required to fully understand all cellular products and carrier rate plans.
Required to fully complete all necessary documentation concerning Service Agreements and Customer Master Files accurately.
Required to be knowledgeable in all aspects of wireless communication technologies.
Achieve a high sales quota expectations set each month
Required to build and implement plans on increasing store revenue.
Continual focus on loss prevention including formulating strategies to reduce shrink
Maintain accurate inventory and cash drawer.
Provide technical support to other company stores on all wireless products.
Troubleshoot and repair computer systems including pc/mac and POS stations
April 2008 to August 2010
Four Corners Technologies, Ken Shrum Kirtland, NM
Manager/ Technician
Prepare and file Purchase Orders/Invoices and Input work orders, pm schedules, order parts.
Installed all network cables in accordance to the floor plans with the help of various hand tools and other testing equipment's
Performed all cable installation in and around the plant, installed cables by pulling it in the pathways.
Organized the cable installation by installing other components such as fiber backbone, copper and other cables.
Regulated the cables by terminating and mounting various equipment's and cross connecting and making paths for various cables.
Assist in installation and setup of dental equipment.
Use Microsoft Office to prepare proposals, spreadsheets, and other documents.
Provide the focal point of customer service for the company.
Terminating and Installing Cat 5, Cat6 cable /
Determine clients wireless communication and CCTV needs and acquire proper equipment.
Installed CCTV security camera systems to include the following:
indoor and outdoor CCD cameras utilizing combo RG6 coax/power cable including CAT5e network interface.
Performed the termination of cables by mounting equipment's, bonding connections, cables and the electrical protection equipment.
Installed networks for internet working by identifying the various hardware and the software needed for the same.
Performed troubleshoot on the system and the various hardware and repaired any malfunction in the UTP and the other connecting cables.
December 2007 to March 2008
Alltel Inc Farmington, NM
Wireless Sales Associate
Aggressively focus on the acquisition of new and existing wireless subscribers using professional selling techniques while delivering outstanding customer service.
Open and Close the store on time and adhere to a set schedule.
Required to fully understand all cellular products and accessories.
Required to fully understand all available carrier rate plans.
Required to fully complete all necessary documentation concerning Service Agreements and Customer Master Files accurately.
Required to be knowledgeable in all aspects of wireless communication technologies.
Maintain accurate inventory and cash drawer.
Provide technical support to other company stores.
September 2006 to September 2007
My Wireless Inc. /Verizon Farmington, NM
Wireless Sales Associate
Aggressively focus on the acquisition of new and existing wireless subscribers using professional selling techniques while delivering outstanding customer service.
Open and Close the store on time and adhere to a set schedule.
Required to fully understand all cellular products and accessories.
Required to fully understand all available carrier rate plans.
Required to fully complete all necessary documentation concerning Service Agreements and Customer Master Files accurately.
Required to be knowledgeable in all aspects of wireless communication technologies.
Maintain accurate inventory and cash drawer.
Provide technical support to other company stores.
Completed one month training in one week and placed on full commission status.
December 2005 to September 2006
Four Corners Technologies Kirtland, NM
Executive Assistant / Computer Technician
Prepare and file Purchase Orders/Invoices and Input work orders, pm schedules, order parts.
Attend meetings to discuss client's needs and Purchase new cell phones, computers, medical equipment, and dental equipment for the customer.
Setup and manage Sentinel Maintenance Management Program for FCT and other clients
Used Microsoft Office to prepare proposals, spreadsheets, and other documents.
Assist in medical gas inspections.
Highly skilled in repairing and troubleshooting of computer hardware, software, computer networking and printers
Profound understanding of technical manuals and schematics
Technical ability to repair computer hardware including Windows-based PCs and Macintosh Apple platforms
Ability to manage multiple simultaneous tasks at the same time as maintaining consistent results
Extensive experience with backup and image management software
Ability to work with remote users
Microsoft Windows XP, Vista, Windows 7 and Windows 8 Proficient
May 2005 to November 2005
Best Buy Farmington, NM
Team Leader Assistant Manager, Computer Departme
Sold computers, printers, cameras, and cell phones.
Supervised sales staff of 7-10 associates.
Department achieved top computer sales in company during tenure.
Responsible for training new employees in how to sell laptops, computers, printers, cell phones, cameras, product service plans, how to operate a register, and how to properly interact with a customer.
Responsible for delegating the daily tasks of opening and closing duties such as vacuuming, dusting, turning on all the computers, down stocking, making sure every item is in working condition, and replacing all the signs.
Attended budgets meetings, conference calls, and a monthly presentation of how to increase revenues and improve customer loyalty. If approved, I would then execute my plan and give updates on how the program is going.
Trained all new hire's on cell phones, features, plans, providers, and technical operations.
Trained employees on equipment operation, accessory connectivity, and product interchangeability.
At 17, youngest manager in store and youngest person in company to pass Geek Squad test.
Opening and Closing the store
January 2005 to May 2005
Four Corners Technologies Kirtland, NM
Executive Assistant / Computer Technician
Prepare and file Purchase Orders/Invoices.
Answer the phone and set up appointments.
Attend meetings to discuss client's needs.
Analyze problems with the equipment and repair.
Built and repaired computer systems.
Used Microsoft Word, Excel, and Power Point to prepare proposals, spreadsheets, and other documents.
Proficient in LAN, WAN, and network installation, monitor, and programming.
Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners.
Extensive knowledge of technology terms and developments.
Exceptional customer service skills, account management, follow up, and sales.
Excellent written and verbal communication skills.
Ability to instruct users with computer and presentation skills.
Ability to write engaging technical documents to assist users in software usage
June 2004 to January 2005
Best Buy Farmington, NM
Customer Services Rep/ Computer Sales Associate/
Operated a cash register and process customer exchanges and refunds.
Trained new hires, some without any cashier or computer sales experience.
Was the top seller of Product Replacement Plans and Product Service Plans in the store.
Sold computers, computer hardware, software and printers, Cell phones, digital cameras, mp3 players.
Was the top seller of computers and laptops in my department.
Was the youngest employee to be a computer bench technician in company history.
Removed viruses and spyware from customers computers and loaded software applications to prevent them from coming back.
Set up new computers, monitors and printers to replace old or outdated units.
Updated company and customers computers as needed.
Performed duties as a phone receptionist and provided computer technical support to customers.
Education and Training
2004 Continental Academy,
High School Diploma
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