Customer Service Sales

Joseph Proia

Email: abpe6o@r.postjobfree.com

Address:

City: Spencerport

State: NY

Zip: 14559

Country: USA

Phone: 585-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To build and maintain long term relationship with an institution that can support my clients and help grow my business.

Educational Background:

High School Dipolma from Florida Atlantic University, Boca Raton FL 1/2001 to 5/2002 (Business)

Job History / Details:

Summary

To build and maintain long term relationship with an institution that can support my clients and help grow my business.

Highlights

Excellent communication, organizational and project management skills

PC Proficient with Microsoft Word, Microsoft Excel and QuickBooks Pro.

Experience

January 2009 to Current

North Coast Settlement Rochester, NY

Commercial Broker - President

Successful commercial brokerage responsible for sourcing, analyzing, packaging and placing commercial loans.

Focused on generating new relationships with commercial realtor's and potential clients

Producer of permanent loans, SBA 7(a) & 504, construction loans, bridge loans, structured financing, and other sophisticated types of financing needs.

Provides real estate loans for various income properties including apartments, industrial, warehouse, office, retail, hospitality, and health care.

Extensive network of private lenders, banks, and insurance companies to ensure funding of the projects.

September 2010 to August 2012

Guaranteed Home Mortgage Company, Inc Rochester, NY

Branch Manager

Independently manage all sales, customer service, financial reporting, administrative, and staffing functions for a privately owned mortgage company.

Instrumental in supporting the company's rapid growth and expansion, including a 150 percentage increase in revenues and profitability in last year.

Developed and implemented a file flow process and structure to professionalize the business, improved productivity and increased accountability.

Effectively managed vendor accounts to ensure best service level agreements for organization.

Automated lead generation and funneling system to reduce costs in marketing efforts

January 2008 to September 2009

Key Financial Corporation Rochester, NY

Branch Manager

Fast paced position with a high-volume mortgage banking firm. Scope of responsibility was diverse and included B2B sales, customer service, loan origination, customer complaint resolution and other normal day to day business growth operations.

Increased sales team 300 percentage

Implemented branch processing and file flow

Increased monthly sales volume from 300k to 2 million

January 2006 to January 2008

East Coast Mortgage & Financial Solutions Inc. Rochester, NY

President

Launched entrepreneurial venture and established a successful commercial and residential mortgage brokerage. Responsilbe for profit and loss, sales, new customer development and customer service. Cooridnated vendor relationships, marketing plans, and handled all accounting, billing, collection and banking functions.

March 2004 to January 2006

Metropolitan Home Loans West Palm Beach, FL

Sales Manager and Loan Officer

Managed a 25- employee retail operation generating more than 6 million in monthly sales volume. Directed hiring, training and employee scheduling. B2B coordination of product offerings with more than 30 vendors, controlled and managed pipeline flow. Fully responsible for sales, customer service, and sales reporting and reconciliations.

August 2002 to January 2004

Ameriquest Mortgage Company Boca Raton, FL

Branch Manager

Site director for the largest privately held mortgage company at time. Was number one in the area for multiple months and our south Florida area was the number one area in company.

Expanded sales team from 12-20 representatives

Tripled division revenues for each sales associate

Expanded sales to include mass- market accounts

Originated and managed 150,000,000 in loan volume

Education

2002 Florida Atlantic University Boca Raton, FL

Bachelor of Arts Business

B.A., Business Administration and Marketing Management

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