Quality Assurance Sales
Resume:
Anna Croffoot
Email: abpe6c@r.postjobfree.com
Address:
City: Sacramento
State: CA
Zip: 95842
Country: USA
Phone: 916-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Efficient and reliable CNA with years experience in a hospital setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Interested in a full-time role as a nursing assistant in a top-notch healthcare facility. Certified Nursing Assistant in home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff. Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Hardworking CNA skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts.
Educational Background:
High School Dipolma from University of Phoenix, Sacramento CA 1/2001 to 10/2012 (Health Care Administration)
High School Dipolma from Mineral County High School, Sacramento CA 1/2001 to 10/2012
Job History / Details:
Professional Summary
Efficient and reliable CNA with years experience in a hospital setting. Assisted with technical nursing treatments, supported diagnostic procedures and charted resident records. Interested in a full-time role as a nursing assistant in a top-notch healthcare facility.
Certified Nursing Assistant in home health care and hospice care settings. Established record of reliability and creating positive rapport with patients, family and staff.
Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.
Hardworking CNA skilled at wound care, mobility assistance and charting. Highly flexible and willing to work all shifts.
Licenses
First Aid Certification
Certified Nurses Aide
Licensed/Certified Home Health Aide
Skill Highlights
CPR/First Aid certified
Detail-oriented
Dementia and Alzheimer's knowledge
Medical terminology
Wound care
Charting
Adaptable
Calm and level-headed
Trained in grooming and bathing assistance
Dedicated hospice care provider
Understands mobility assistance needs
Feeding assistance expert
Trustworthy companion
Strong organizational skills
Excellent interpersonal skills
Compassionate
Prioritizing and multi-tasking
Companionship and emotional support
Documentation procedures
Efficient and reliable team player
Committed team player
Professional Experience
January 2009 to January 2011
Mt. Grant General Hospital Hawthorne, Nevada
Certified Nurses Aid
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded blood glucose levels.
Obtained information about clients' medical history, drug history, complaints and allergies.
Provided pre- and post-operative care.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Provided patients and families with emotional support.
Administered simple range of motion exercises.
Kept facility stocked with necessary supplies, equipment and instruments.
Assisted with adequate nutrition and fluid intake.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Answered patient calls for care and feeding.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Monitored expiration of medical supplies and medications.
Member in good standing with Nurse Aide Registry.
October 2002 to September 2004
Half Measure Ranch Coloma, California
Home Care Provider
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded blood glucose levels.
Changed sterile dressings.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Provided patients and families with emotional support.
Exhibited compassionate care and communication with regard to issues of death and dying.
Administered simple range of motion exercises.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Provided transportation, assistance and companionship to clients.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Facilitated games and other activities to engage clients.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Monitored expiration of medical supplies and medications.
December 1998 to July 2002
Kubatova House Sunriver, Oregon
Resident Manager
Maintained accurate records of patient care, condition, progress and concerns.
Monitored vital signs, such as blood pressure and pulse.
Responded appropriately to the physical, emotional and developmental needs of patients.
Tested and recorded blood glucose levels.
Changed sterile dressings.
Obtained information about clients' medical history, drug history, complaints and allergies.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Provided patients and families with emotional support.
Exhibited compassionate care and communication with regard to issues of death and dying.
Sensitive to the needs of geriatric patients.
Administered simple range of motion exercises.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Kept facility stocked with necessary supplies, equipment and instruments.
Obtained and set up suction equipment.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Facilitated games and other activities to engage clients.
Answered patient calls for care and feeding.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.
Monitored expiration of medical supplies and medications.
Prepared accurate financial statements at end of the quarter.Worked with management at the project level to ensure expense plans are achieved.Worked with managers to develop annual expense plan goals.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Resolved employment-related disputes through proactive communication.
Observed and monitored client behavior and responses to treatment.
Developed and implemented treatment plans and modified when needed.
Connected clients with community service and resource agencies.
Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment of problems.
Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
Guided clients in understanding illnesses and treatment plans.
Provided coaching, mentoring, and consultation to staff to enhance staff development.
June 1990 to July 1992
Dollar General Stores Horsham, Pennsylvania
Store Manager
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Maintained records related to sales.Prepared sales slips and sales contracts.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Contacted customers by phone and email in response to inquiries.
Built relationships with customers and the community to establish long-term business growth.
Documented all customer inquiries and comments thoroughly and efficiently.
Recommended and helped customers select merchandise based on their needs.
Returned all routine and general customer calls in a timely manner.
Contacted other store locations to determine merchandise availability.
Worked as a team member to give the highest level of service to customers.
Trained and served as a peer coach for new sales associates.Supervised a sales force of [12] sales associates. Planned and directed staff training and performance evaluations.
Education and Training
2013 University of Phoenix Sacramento, California
Associate of Arts Health Care Administration
Currently attending second year to obtain an associates degree in Health Care Administration. With a strong desire to achieve a bachelors degree in the field.
2009 Mineral County High School Hawthorne, Nevada
GED Adult Education
Skills, Memeberships, and awards.
Strong communication
Excellent phone manner
Customer service
Awarded care giver of the month 2010
Shipping and receiving
Innovative problem solving
Adaptability
Self directed
4-H & Gymkhana team leader
Teachers aid elementary/ middle school
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