Customer Service Manager

Christal Verhamme

Email: ********@******.***

Address:

City: Delta Junction

State: AK

Zip: 99737

Country: USA

Phone: 907-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated sales associate with extensive customer service and sales experience, relocating to Salem, Oregon area.

Educational Background:

High School Dipolma from Pahrump Valley High School, Pahrump NV 1/2001 to 6/1996 (Business)

Job History / Details:

Professional Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Relocating to Salem, Oregon area in December.

Summary of Skills

Microsoft Office skills

Attention to detail

Administrative operations

Employee training and development

Meets/exceeds goals

Self-starter

Attention to detail

Filing and data archiving

Inventory systems

Bookkeeping

Federal/State tax preparation

Customer relations

Credit card processing

Strong organizational skills

Work Experience

May 2011 to Current

Alaska Communications/Busy Bee Office Supply Delta Junction, Alaska

Authorized reseller/Store Clerk

Greeted customers entering the store to ascertain what each customer wanted or needed.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Trained new employees by providing knowledge of specific store tasks and policies.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Increased store sales by 60 percentage by upselling merchandise and services.

Built long-term customer relationships and advised customers on purchases and promotions.

Compiled weekly and monthly monetary reports and records for store managers.

Accurately implemented opening and closing procedures daily.

Supervisor: Eileen Herman 907-***-****

July 2010 to March 2011

Catholic Community Services Haines, Alaska

Mobility Manager

Praised by supervisor for excellent performance.

Attended and participated in the Alaska Transit Conference and all other available training sessions and meetings.

Excelled within deadline intensive environment, ensuring the accurate and on-time completion of all projects.

Supervisor: Marsha Partlow 907-***-****

2011 Performance Review Excerpt Working with Christal's the new Mobility Manager ha been interesting and exciting. She immediately grasped the concepts of transportation and management and began laying the foundation for coordination and improvements in passenger service. Christal's willingness to take initiative, to be responsible for the program, and remain a positive force, have been invaluable

March 2009 to March 2011

Haines Senior Center Haines, Alaska

Assistant Site Manager

Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

Increased ridership and client participation.

Excelled in accurately maintaining daily, weekly and monthly reports.

Created databases and spreadsheets that improved inventory management and reporting accuracy.

Attended several training classes.

Supervisor: Marsha Partlow 907-***-****

January 2005 to February 2008

Caroline's Closet (M&D Ward Inc.) Haines, Alaska

Retail Clothing Manager

Continually proposed and implemented ideas and better ways to increase profit margins and decrease expenses.

Increased gross profit percentage in 2006 and 2007.

Designed and helped build and move store to a new store location.

certificate in Managing & Supervising Productivity.

Supervisor: Mike Stuart907-***-**** ext. 21

Education

1996 Pahrump Valley High School Pahrump, Nevada

High School Diploma General

Emphasis in Business. Earned several Academic Achievement Awards.

3.5 GPA. Continuing education in Business Administration and Sociology.

Certificate in H&R Block income Tax Preparation

Nominated as Tour Guide of The Year for Princess Cruises and Tours summer of 2009, with weekly tour guide recognition.

Studied online Customer service courses.

References:

Marsha Partlow 907-***-****

Tammi Skaleski 907-***-****

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