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Customer Service Engineer

Location:
Edmonton, AB, Canada
Posted:
October 25, 2012

Contact this candidate

Resume:

Azadeh Abdolrazaghi (***) *** - ****

*****-*** **. **, abpe5o@r.postjobfree.com

Edmonton AB, T5N-2H7

May 22, 2012

3K Consulting Inc.

Richmond Hill, ON

Re: Application for the position of Network Administrator (Field Technician)

As a practical-oriented, passionate about problem-solving and constant learner individual, I am

applying for the Network Administrator (Field Technician)!position, my favorite career ever since

graduation.

My Masters studies about network services and systems equipped me with in depth practical

knowledge about communication fundamentals, LAN/WAN networks, Cisco routing and switching,

TCP/IP networking, wireless networking, network troubleshooting and network management.

Moreover I have got CCNA certification.

Over 4 years of work experience as network/systems administrator in telecommunication industry has

enriched me with solution development, advanced problem solving, efficient team collaboration and

effective communication skills with customers. Throughout my work experience I have prepared

several technical documents, presentations and user guides for several customers and 10 co-workers

and mentored 5 new colleagues.

I have worked with a variety of hardware like SUN servers, HP desktops, and networking operating

systems such as Windows, Linux, Solaris and Mac OS; as a result I am highly confident with

installation and maintenance of server, desktop, laptop and peripherals hardware and software

applications in network.

I am currently living in Edmonton but I am willing to relocate to Richmond Hill and I do not find it

difficult considering my experiences of living in different countries.

I look forward to hearing from you to further discuss how my experience, education and personal

characteristics including seeking for challenges make me the most suitable candidate. Attached you

may find my resume for your further attention. Thank you for your time and consideration. I can be

contacted at 780-***-****.

Sincerely,

Azadeh Abdolrazaghi

Azadeh Abdolrazaghi

10106 138 St. NW, Edmonton AB, T5N-2H7

(780) 240 - 2161

abpe5o@r.postjobfree.com

Summary of Quali cations

Over 4 years of successful experience in telecommunication industry as network administrator, service engineer, and

database consultant performing mobile radio network design, system monitoring, UNIX system administration, user

support, troubleshooting, backup, disaster recovery and database optimization consulting

Practical knowledge of Windows and Linux and Mac OS environments, networking fundamentals, LAN installation,

TCP/IP networking, DHCP, DNS, NAT, Cisco routing and switching, wireless networking, and network management

Proven strengths in analyzing and solving problems with dedication, self-motivation and innovative aptitude

Developed highly e cient communication skills and improved customer relations by becoming pro cient in several

languages: English, French, Persian, Swedish, Norwegian and Arabic

Excellent technical writing and oral skills developed through preparing research papers, reports, user manuals, training

documents, presentations and handling customer service requests

Passionate about helping others, spirit of cooperation, and team working

Work Experience

Research Engineer and Embedded Systems Developer

Aug 2009 - Jul 2011

University of Oslo, Norway

Developed part of a component-based middleware for sensor network

Researched about applying Wireless Sensor Actuator Networks for elderly home care

Calculated coverage of visual actuators

Network Administrator, Radio Network Planner, & Database Planning Consultant

Jun 2004 - Aug 2007

Siemens COM Solutions & Engineering, Iran

As Network Administrator troubleshot, upgraded and performed backup for client/server

software using OracleDB on Solaris

As Radio Network Planner performed coverage planning, propagation model tuning,

technical site survey, frequency planning, drive test, log le analysis and optimization

As Database Planning Consultant trained new colleagues, divided mobile network

database planning projects among group members, gave database optimization consultancy

to customers and prepared databases for Base Station Controllers

System Administrator and Programmer

May 2003 - Jun 2004

Mobile Communication Company of Iran, Iran

As System Administrator

Monitored and administrated the Billing Gateway system of all Mobile Switching Cen-

ters from di erent vendors: Siemens, Nokia and Ericsson throughout Iran

Made backup, troubleshot and maintained Solaris operating system

Trained new colleagues, de ned maintenance procedures and prepared manuals

As Programmer designed and implemented customer care software

Azadeh Abdolrazaghi

Page 2-780-***-****

Volunteer Experiences

Homework Club Aide at Balwin Junior High School

Jan 2012 - Present

Edmonton Mennonite Centre for Newcomers, Edmonton AB

Computer Instructor, Network Support and Logician

Oct 2011 - Nov 2011

Canada Africa Community Health Alliance, Tanzania

As Computer Instructor and Network Support in infrastructure mission at Shirati

hospital held computer courses, extracted hospital work ow and installed OpenEMR (open

source Electronic Medical Records) software

As Logician in medical mission outreach worked in direct cooperation with medical team to

setup eld hospital, organize patients, get their vital signs, guide them through, count pills

and prepare the statistics of 300-500 patients consultations at the end of the day

Education

M.Sc., Network Services and Systems

Aug 2007 - Jul 2009

Royal Institute of Technology (KTH), Sweden

Thesis: Unifying Wireless Sensor Networks Simulators

Swedish Institute of Computer Science

B.Sc., Software Engineering

Sep 1998 - Jul 2003

Iran University of Science and Technology, Iran

Thesis: Writing a compiler and C code generator for Speci cation and Description Language

Iran Telecommunication Research Center

Computer Skills

Programming: J2ME, Java, Visual C++, VB, SQL, UNIX scripting, HTML, ASP

Network Tech s: TCP/IP, SNMP, SIP, RIP, OSPF, Wireless (802.11, ZigBee), DHCP, DNS, NAT

Network Tools: Wireshark, tcpdump, MIB Browser, OPNET

Operating Systems: Windows, UNIX (Solaris, Linux), Mac OS

Databases: MS Access, MySQL, Oracle

O ce tools: Excel, Word, PowerPoint, Outlook, Visio

Certi cations/Licensures

Unix (Solaris), CISCO CCNA, and Class 5 driving license

Recognition

4th Team Position in Entrepreneurship Competition

2008

Excitera Innovation Challenge, Sweden

Developed business plan for World.inTouch, a service for mobile devices using IP Multi-

media Subsystem (IMS)

Certi cate of Appreciation

2006

Siemens RIC Turnkey project, Iran

Recognition of superior contribution to the success of the project as database planner

Interests

Traveling, running in group, swimming, photographing and learning new languages

References

Available upon request

Other Information

Willing to travel/relocate



Contact this candidate