Customer Service Medical

Donna Countryman

Email: abpe5d@r.postjobfree.com

Address:

City: Monroe

State: NY

Zip: 10950

Country: USA

Phone: 609-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professionally trained LPN with experience in clinical settings providing nursing care to diverse populations. With experience ensuring high standards of care, communication skills and 10 years experience in geriatric care, wound care and post surgical care

Educational Background:

High School Dipolma from Jerothra J Riggs School of Nursing, Camden NJ 1/2001 to 3/1997 (LPN)

Job History / Details:

Professional Summary

Professionally trained LPN with experience in clinical settings providing nursing care to diverse populations.

With experience ensuring high standards of care, communication skills and 10 years experience in geriatric care, wound care and post surgical care

Licenses

LPN in NJ

Skill Highlights

Clinical experience

Palliative care

Geriatric treatment

Diabetes and nutrition

Acute care expertise

Taking patient histories

Lab result evaluation

Problem resolution

Enthusiastic caregiver

Professional bedside manner

Diabetes, Hospice and Stroke Patient Care

Patient positioning

Infection control standards

Hospice care provider

Flow sheet charting

Physical assessments

Acute and rehabilitative care

Medical clinical procedures

Minor surgery assistance

assisted with minor procedures performed on unit

Patient and family advocacy

Customer service

Supervisory duties

Laceration repair

Strong clinical judgment

Patient counseling

Health and wellness

Women's health exams

Administering medication

Conducting physical examinations

Clinical training

Strong medical ethic

Patient evaluation/intervention

IV drug therapy management

Feeding assistance

Mobility assistance

Tracheotomy care

Colostomy care

Foley catheter insertion/removal

Gastroenteral nutrition

Insulin medication assistance

Catheter insertion/removal

Hematology testing

High level of autonomy

Self-directed

Hospice and palliative care experience

Patient/family focused

Intravenous therapy

Prioritizing/managing deadlines

Organizational skills

Pre- and post-surgical care

Wound cleaning/care

Specimen collection/processing

Spirometer reading

Venipuncture/blood draw

Wound care

Thorough physical assessments

Colostomy care familiarity

Foley catheter insertion/removal familiarity

Professional Experience

February 1999 to January 2009

Virtua Health Care Mount Holly, NJ

LPN

Oversaw and managed 10 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.

Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.

Implemented new floor assignments based on evaluation of staffing requirements.

Assisted patients with healing and recovery after surgery.

Managed team of medical support personnel.

Liaised between patients and physicians to ensure patient comprehension of treatment plans.

Recorded patients' medical history, vital statistics and test results in medical records.

Assessed need for, ordered, obtained and interpreted appropriate lab tests.

Contributed substantially to successful department JCAHO accreditation.

Ensured HIPAA compliance.

Headed onboarding process for new nursing staff.

Ordered and read lab tests, x-rays, MRI, Ultrasound and EKG.

Diagnosed and treated patients with chronic and acute health problems such as MI, arrhythmias, asthma, COPD and pneumonia.

Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.

Administered medications and assisted in diagnostic testing for HIV-positive patients.

Responsible for primary care, case management and medication management.

Ensured efficacy of treatments through monitoring of treatment regimens.

Evaluated patient care needs, prioritized treatment and maintained patient flow.

Trained new staff on quality control procedures.

Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.

Followed infection control procedures.

Assisted residents with bathing, dressing, feeding, lifting and transferring.

Often commended for maintaining the safety, respect and dignity of residents.

Coordinated with doctors and registered nurses to develop care plans for patients.

Assisted doctors with surgeries and non-invasive procedures.

Authorized drug refills and provided detailed prescription information to pharmacies.

Collected blood, tissue and other laboratory specimens and prepared them for lab testing.

Strong leader for nursing personnel assigned to the unit/shift.

Self-directed with astute judgment skills. High level of personal accountability.

Sound, ethical and independent decision-making ability consistent with medical protocols.

Instructed patients and family members on proper discharge care.

Closely monitored acute conditions.

Provided necessary health education training for patients.

Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.

Demonstrated ability to lead and motivate outstanding healthcare teams.

Trained 10 staff nurses to provide top-quality patient care.

Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.

Assisted patients with multiple chronic diagnoses including COPD and asthma.

Completed clinical rotations in Geriatrics.

Documented patient information obtained from interviews.

Took and recorded patients' temperature, pulse and blood pressure.

Assisted patients with daily functions.

Utilized strong assessment skills to determine necessary patient care.

Monitored fluid intake and output levels.

Provided quality nursing care in accordance with resident care policies and procedures.

Measured urine and delivered specimens to lab.

Provided all daily living tasks to enhance quality of life for elderly patients.

Worked as part of team to ensure proper care of body mechanics and safety of patient.

Partnered with team of Registered Nurses to ensure over all well-being of all patients.

Interviewed patients to obtain medical information and measure their vital signs, weight and height.

Maintained all confidential personnel files, license and CPR compliance records.

Organized, updated and maintained over 200 patient charts.

Performed monthly inventory and maintained office and medical supply counts.

Tested glucose and administered injections.

Skillfully performed suture removals for patients of all ages.

Maintained patient charts and confidential files.

Education and Training

1997 Jerothra J Riggs School of Nursing Camden, NJ

LPN

3.5 GPA

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