Customer Service Sales

Robert Syring

Email: abpe4q@r.postjobfree.com

Address: ***** ****** ***** *****

City: Spring

State: TX

Zip: 77388

Country: USA

Phone: 832-***-****

Skill Level: Management

Salary Range: 80

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert E. Syring

18314 Navajo Trail Drive, Spring, Texas77388 * abpe4q@r.postjobfree.com * Tel: 832-***-****

Personal Statement

I am an amicable, loyal and extremely dedicated individual who strives to succeed in any given environment and am the "go to" person whenever difficult tasks or projects need completion. Although I have extensive experience in the furniture industry, I love to learn, and am always up to a challenge whatever the situation. I get along well with others, however can work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer,

Work Experience

Sales/Merchandise Management Team (Sep-2010 - Sep-2012)

Gallery Furniture, Houston, Texas

Sales: Enhanced the customer's shopping experience throughout the purchase process from greeting, qualifying, product presentation, closing and follow up after the sale. Practiced customer relations management to create long term relationship and referral generation. Captured contact information on current non buyers to follow up and convert into buying customers. Used Ipad to enter sales transactions, credit applications, input data into Salesforce, search competitor websites, send emails and thank you notes to client base.

Merchandise: Attended furniture markets and worked with vendors in obtaining optimal product line-up. Teamed with display and tagging staff to promote exciting floor presentations. Worked with warehouse staff to ensure that discontinued and dead merchandise flowed to proper clearance locations to recoup inventory dollars.

General Manager (Jul-2009 - Sep-2010)

Bel Furniture, San Antonio, Texas

Supervised the San Antonio retail furniture operation. This included closing down and liquidating merchandise from an old store location to the coordination of the opening of a new "Mega" store operation. Responsibilities included management of all store personnel, hiring, training and development, sales promotions, customer relations, merchandising, display, as well as community relations.

Consultant (Feb-2009 - Jul-2009)

Brown's Furniture, Lafayette, Louisiana

Worked with owner and management team to improve profitability of operation. Hired new salespeople, trained new and existing sales staff. Worked with merchandise and display teams to promote stronger presentations. Helped warehouse personnel identify and clean out outdated and dead merchandise. Implemented better control procedures in the receiving and delivery process and established a more effective customer service department.

Store Manager (Jul-1997 - Feb-2009)

Finger Furniture, Houston, Texas

Managed the operation of a retail furniture store. Entailed supervision of all departments including sales, credit and accounting, merchandising and display, customer service as well as personnel hiring and development. Also during this time, coordinated, supervised and managed the opening of a new store location.

Store Manager (Mar-1976 - Jan-1985)

Lack's Furniture, Victoria, Texas

Managed the operations of a furniture store in various locations for company, Supervised sales, credit and accounting, receiving and delivery, merchandising and display, customer and community relations. During my tenure, coordinated and managed the opening of two different new store openings.

Supply/Logistics Officer (Jan-1988 - Apr-2008)

United States Navy Reserve, Houston, TX, San Diego, CA, Corpus Christi, TX, Orange, TX

Served twenty years as an Officer in the United States Navy Reserve retiring as a Commander (O5) in 2008. My specialty is supply and logistics handling the business of my assigned unit. This entailed supervision of establishing annual budgets for unit,

procurement (purchasing and contracting), management of clothing issues and supplies, food service (oversight of culinary personnel and meal preparation), transportation including maintenance and movement of unit equipment. During my tenure I served as Executive Officer (2nd in command of unit), and the following Department Head positions: Administrative Officer, Training Officer, Operations Officer and Supply Officer.

Education

Masters Degree

Texas State University, San Marcos, Texas (Jan-1980 - May-1983)

was Southwest Texas State University

GPA: 3.44

Cum Laude

Masters of Business Degree

Bachelors Degree

Texas A&M Corpus Christi, Corpus Christi, Texas (Sep-1973 - Dec-1975)

was Texas A&I Corpus Christi

GPA: 3.25

Bachelors of Business Administration

Banking/Finance Degree

Associates Degree

Coastal Bend College, Beeville, Texas (Sep-1972 - May-1973)

was Bee County College

GPA: 3.5

Associates Degree

Business

Phi Beta Kappa (National Honor Society of Junior Colleges)

Skills

Computer proficient: Microsoft Word, Excel, Power Point,

Furniture Industry software: STORIS, GERS

Completed Vital Smarts training in: Influencer: The Power to Change Anything, Crucial Conversations, Crucial Confrontations

References

References Available on Request

Achievements

Finger Furniture Manager of the Year (2x's) Navy and Marine Corps Commendation Medal Navy and Marine Corps Achievement Medal (4x's)

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