Customer Service Manager

Stella Marie Smith

Email: abpe3p@r.postjobfree.com

Address:

City: Pickens

State: SC

Zip: 29671

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

My goal is to enhance both your business and personal growth through Strong Leadership abilities, Sales and Marketing experience, Structured scheduling while maintaining quality customer relationships.

Educational Background:

High School Dipolma from Wyatt Institute School of Real Estate, Greenville SC 1/2001 to 4/2005 (Marketing Communications)

High School Dipolma from University of South Carolina, Greenville SC 1/2001 to 10/2012

Job History / Details:

Summary

My goal is to enhance both your business and personal growth through Strong Leadership abilities, Sales and Marketing experience, Structured scheduling while maintaining quality customer relationships.

Experience

May 2011 to Current

SunTrust Bank

Personal Banker

This role has enhanced my customer service skills, consultative conversational skills, and every aspect of what it means to serve and grow personal relationships with every client.

Building solid relationships has helped me be successful in gaining the trust and respect of our clients in order to make the best solutions to them thus enriching their lives while adding profitability to our company.

As my client's personal banker I maintain the relationship through follow up and making the appropriate recommendations as their banking needs may change.

10/19/2012 12:00:00 AM

Manager and Loan Officer

I handled all aspects of running and operating a business to include; Finances, Sales, Marketing, Management, Customer Service, Training, Human Resources, Payroll, and Implementation of all Real Estate Programs.

Most important of these roles is Customer Service.

Maintaining quality relationships with all of our customers allowed us to excel in customer referrals and repeat business.

Each quarter I created and set forth a budget for the operation of the business.

Organized record keeping helped me keep on target and obtain success and profitability.

Through Creative Marketing and Advertising customers came to us to access their financial needs.

Each month I created unique and eye catching advertising that grew the company's customer and business relationships.

With the expansion of the company more employees were needed.

I hired and trained all 12 employees in Loan Origination and customer service.

Goals for sales were set each week for all employees.

Managing the team took a lot of positive r.

January 2009 to October 2012

The vast knowledge I have obtained as a manager and in the finance industry would allow me to grow and be competitive in exceeding goals and expectations of both customers and your Financial Institution.

One on one sale and customer service enhanced our relationships that ensured repeat business.

For this reason, in the five years with the company, we started out with 3 employees and grew to a team of 12 under my leadership.

We had very little turn over due to the success and working environment of our team.

I grew the company in 2 years from 2 million a month in loans to 12 million.

This made us number one in our region for a small corporation.

I have served customers in Sub-prime lending, Conventional, FHA, VA, and Commercial Loans.

As Manager, there was not one role I assumed, but many to operate and make us the top producing team that gained success through working hard together.

Advertising and maintaining relationships with Businesses helped us with gaining our clients trust and repeat business.

January 2011 to May 2011

Thrifty/Dollar Car Rental

Location Manager

As Location Manager, My goal is to exceed MTD Revenues and grow my sales team to be the most effective to generate profits that would allow us to be number one in our market as well as giving great customer service.

I have taken our revenues to a growth of $21,000 a month in sales and profitability, making us number 3 currently in the company in 3 states.

Daily operations include overseeing all employees, operations of rentals and cars, problem solving, sales and logistics.

2004 to 2009

East Coast Mortgage

Branch Manager/ Mortgage Broker

2003 to 2004

Challenge Mortgage

Loan Officer

As Originator, I prospected for new Customers and Clients.

Through dedication and hard work I built a solid base of happily satisfied customer/ client relationships.

Within the time frame I served as Originator I received the Top Producer award 8 months out of 12.

Through networking, I grew the customer base from 40 calls a day to well over 100.

Review Financial documents Approve Customers based on credit standards Proficiently prepare all paperwork and point files.

January 2002 to January 2003

Bank of America

Teller

I assisted customers with their financial needs as well as assessing what future needs they may have.

Selling of banking products and accounts insured customer great satisfaction and stability with who they were banking with.

Customers would wait extra time until I could be of service to ensure I would be the one to help them in determining what product or service we could provide.

I gained recognition monthly by exceeding goals and expectations.

Education

2005 Wyatt Institute School of Real Estate Greenville, South Carolina

Real Estate

2000 University of South Carolina,

BA Marketing Communications

Additional Information

Awards/Affiliations Top Sales Producer '03-'06, Women's Conference Speaker '09,'10.

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