Customer Service Manager

Willie Jennings Jr

Email: ********@***********.***

Address:

City: University Park

State: IL

Zip: 60484

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. .

Educational Background:

High School Dipolma from Kansas State University, Manhattan KS 1/2001 to 5/1986 (PrePharmacy)

Job History / Details:

Summary

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

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Highlights

Exceptional interpersonal communication

Conflict resolution techniques

Excellent time management skills

Excellent time management skills

Effective problem solver

Effective workflow management

Inventory control

Accomplishments

Served in the United States Army, July 1984 - Feb 1992. Attended Primary Leadership Developmental Training, June 1987. Completed a 8 month tour in Honduras, having to travel to remote villages and give medical and pharmaceutical assistance. Worked as a licensed and certified pharmacy technician for the Army, July 1984 - Feb 1992. Was Deployed to Saudi Arabia, Dec 1990 - Aug 1991 to protect and to defend the country of Kuwait, during the Persian Gulf War. For my duty of service I was awarded several medals and Army accommodation medals. In Feb 1992 I was honorably Discharged from the United States Army.

Experience

July 2002 to Current

Individual Advocacy Group Romeoville, IL

Clinical Mentor/House Manager

Manage and supervise 4-6 Direct Support Personnel (DSP) with day to day responsibilities, as they pertain to our mental and physical challenged individuals. Responsible for ensuring that all of the DSP's were current and up to date with any and all continuing education. Conducted monthly meetings. Completed monthly schedules, evaluations and training with all DSP's. Worked closely with nurses and doctors for scheduling our individuals for appointments, lab work, diabetic write ups and psychiatric evaluations. Speaking directly with pharmacy staff about the individuals monthly medication therapy.

September 2002 to October 2012

Speedway SuperAmerica Tinley Park, IL

Shift Lead/Inventory Manager

Supervised 8-10 customer service representatives, (CSR) on daily task which needed to be completed as part of the days workflow. Responsible for ensuring all CSR's where up to date with any and all continuing education classes. Assisted the general manager with scheduling, training and conducting of monthly meetings. Worked closely with armor car personnel to collect all monies for daily deposits. Received inventory from vendors on a daily basis. Conducted quality assurance inventory monthly. Responsible for conducting monthly progress evaluations and annual evaluations.

Education

Kansas State University Manhattan, KS

High School Diploma PrePharmacy

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