Customer Service High School

Michelle Hartung

Email: ********@***************.***

Address:

City: Indian River

State: MI

Zip: 49749

Country: USA

Phone: 231-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional dedicated to effective team management and customer satisfaction.

Educational Background:

High School Dipolma from Petoskey High School, Petoskey MI 1/2001 to 5/1991 (General)

Job History / Details:

Summary

Customer service professional dedicated to effective team management and customer satisfaction.

Skills

Conflict resolution techniques

Effective problem solver

Management of remote employees

Skilled multi-tasker

Customer Relationship Management Software (CRM)

Accomplishments

Management Support:

Ensured smooth operations by supporting executive team.

Training:

Responsible for training all new employees to ensure continued quality of customer service.

Scheduling:

Managed daily schedules for customer service specialist, and service.

Leadership:

Served as key contributing member to Leadership team.

.

Experience

August 2006 to Current

Ferrellgas Propane Indian River, MI

Lead Customer Service Manager

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Facilitated inter-departmental communication to effectively provide customer support.

Maintained accurate records of past due customer account activity.

Effectively managed a high-volume of inbound and outbound customer calls.

August 2004 to February 2005

Northern Michigan Hospital Petoskey, MI

Health Unit Coordinator

Updated patient accounts and information on a daily basis.

Ensured HIPAA compliance.

Consistently informed patients of their financial responsibilities prior to services being rendered.

Scheduled patient appointments.

Completed registration quickly and cordially for all new patients.

July 2000 to July 2004

Indian River Village Pharmacy Indian River, MI

Pharmacy Tech

Prepared prescription refill requests on behalf of the physician.

Responded to correspondence from insurance companies.

Managed drug and supply inventories.

Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

Regularly stocked shelves, rotated stock and checked for expired medications.

Education and Training

1991 Petoskey High School Petoskey, MI

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