Customer Service Sales

Marie-Louise Werkheiser

Email: abpe1z@r.postjobfree.com

Address:

City: Stroudsburg

State: PA

Zip: 18360

Country: USA

Phone: 570-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Recent graduate with excellent research, time-management and problem-solving skills. Ability to function at a high level in a wide variety of settings.

Educational Background:

High School Dipolma from East Stroudsburg University, East Stroudsburg PA 1/2001 to 12/2010 (Public Administration)

High School Dipolma from East Stroudsburg University, East Stroudsburg PA 1/2001 to 10/2012

Job History / Details:

Summary

Recent graduate with excellent research, time-management and problem-solving skills. Ability to function at a high level in a wide variety of settings.

Highlights

Detail-oriented

Critical thinker

Excellent research skills

Microsoft Word, Excel, PowerPoint

Experience in Public Relations and Managerial Responsibilities

Experience

January 1988 to 10/21/2012 12:00:00 AM

Shawnee Mountain Inc. Shawnee on Delaware, Pa

Group Sales/Bartender

Worked in the Group Sales Department from 1988-1992; Worked in the Food and Beverage Department 1992-present

Responsible for Public Relations and Sales Presentations

Solicited corporations, schools and club groups

Provided customer service for guests during their stay

Responsible for ticketing and accounting procedures.

March 2002 to November 2008

Water Gap Country Club Delaware Water Gap, PA

Food & Beverage Director

Food and Beverage Responsibilities:

Hospitality Services

Client and Vendor Relations

Purchasing, Budget Planning, Inventory

Cost Control,

Public Relations

Staff Management; Training and Staffing Restaurant, Banquet and Bar Staff; Designing Team Leadership and Motivation

Sales Management; Interpreting Information; Post-Sale Support;

Organization; Tracking Progress; Presentations.

Wedding and Event Planner:

Assisted with finding and planning themed private parties, events and/or social networking events,

Built relationships with new and potential clients; represented and delivered excellent customer service to promote company growth

negotiated agreements with clients and subcontractors to ensure the most cost-effective ways to deliver the highest quality of service

Trouble-shot and presided over execution of the event programs.

March 1995 to October 2008

Shawnee Playhouse Shawnee-on-Delaware, Pa

Box Office and Marketing Personnel

Customer Service

Accounting, responsible for ticketing individuals and groups and balancing daily and weekly accounts

Sales and Marketing to help promote small professional theater

Education

2010 East Stroudsburg University East Stroudsburg, Pa

Master of Science Public Administration

Research Design Project on Female Juvenile Delinquency and Recidivism

Independent Study on Teenage Pregnancy and life skill training for single mothers.

1994 East Stroudsburg University East Stroudsburg, Pa

Bachelor of Science Management/Public Administration

Affiliations

Stroudsburg Area School District PTA-Vice President Stroudsburg Middle School 2005-2008

Girls Scouts Scranton Pocono Council

Assistant Leader 2002-2004

Leader 2004-2008

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