Customer Service Sales

Cainon Hass

Email: ********@*********.***

Address:

City: Byron

State: MN

Zip: 55920

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dependable Assistant Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Educational Background:

High School Dipolma from Western Wisconsin Technical College, Lacrosse WI 1/2001 to 5/2001 (Retail Management/Visual Communications)

Job History / Details:

Career Overview

Dependable Assistant Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Core Strengths

Customer service-oriented

Effective leader

Exceptional interpersonal communication

Analytical problem solver

Effective problem solver

Skilled multi-tasker

Staff training and development

Sales experience

Accomplishments

Customer Service

Increased Customer Opinion Survey in the Produce department from a 7.5 rating to an 8.5 rating over a three month period.

Created a power point presentation for the Region showcasing products geared toward a specific customer base.

Quality Assurance

Monthly Food safety audits in the cost areas have been above satisfactory since taking over those areas.

Sales

Increased grocery sales from 54 percentage to 57 percentage of total store sales.

Designated as the Produce Market Champion throughout the Market.

Leadership

Designated mentor for all incoming Assistant Managers.

Work Experience

June 2005 to Current

Walmart Stores, Inc. Rochester, MN

Assistant Manager

Provides supervision and development opportunities for hourly associates.

Upholds Open Door Policy by meeting with Associates and listening to concerns and being pro-active in problem solving with the Associates

Ensures compliance in regard to quality assurance standards, asset protection, and analyzing and interpreting reports

Ensuring sales and profit goals are achieved in assigned areas and implementing plans to correct deficiencies

Models, enforces, and provides feedback to Associates on proper customer service approaches and techniques

Participates in community outreach programs

Drives sales in assigned areas by ensuring effective merchandise presentation; including competitive pricing, proper signing, in-stock levels, forecasting sales, and assessing economic trends and community needs.

February 2001 to June 2005

Walmart Stores, Inc. Onalaska, WI

Department Manager-Hardware

Ensure in-stock

Daily pricing exceptions

Feature management

Supervision of Associates

June 1995 to February 2001

Walmart Stores, Inc Onalaska, WI

Hourly Associate

Performed a variety of tasks, including:

inventory control

stocking

direct customer service

maintenance

Educational Background

Western Wisconsin Technical College laCrosse, WI

Retail Management/Visual Communications

Coursework in Retail Management and Marketing

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