Customer Service High School
Resume:
Sean D McILvoy
Email: abpdz0@r.postjobfree.com
Address:
City: Oregon City
State: OR
Zip: 97045
Country: USA
Phone: 503-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Innovative finance professional proficient in extracting financial data from various reporting systems, creating accurate detailed reports and suggesting key operational changes.Highly detailed and analytical person who is deadline driven to complete all assignments with accuracy and speed.12 years experience in Remote support, Financial analysis, Global Planning, Customer Satisfaction in a global team environment working for a multinational corporation.
Educational Background:
High School Dipolma from Oregon State University, Corvallis OR 1/2001 to 9/1989 (Business Administration Finance Speech Communica)
High School Dipolma from, Corvallis OR 1/2001 to 10/2012
Job History / Details:
Career Focus
Innovative finance professional proficient in extracting financial data from various reporting systems, creating accurate detailed reports and suggesting key operational changes.Highly detailed and analytical person who is deadline driven to complete all assignments with accuracy and speed.12 years experience in Remote support, Financial analysis, Global Planning, Customer Satisfaction in a global team environment working for a multinational corporation.
Summary of Skills
Budgeting and finance
Account reconciliation
File/records maintenance
Data management
Excellent communication
Product development
Complex problem resolution
Strategic Planning
Inventory management specialist
Financial analysis
Budget development
Project management
Cost accounting
Conflict resolution
Customer relations
Microsoft Office
Value analysis
Web creation/development software
Remote access technology
Process implementation
Presentations
Professional Experience
May 2011 to February 2012
Help-Me-IT.com Canby, Oregon
Mobile Presence Consultant
Remote desktop support in the form of telephone and remote desktop technologies.
Web Presence consulting.
Mobile web integrations.
Adding mobile location services to new or existing websites using net-fusion.
Met with clients to ensure their vision translated to the web presence for their web site.
April 2000 to May 2009
International Business Machines IBM Beaverton, OR
Global Service Planner/ Cost Analyst
Service Planning: new product announce and support for P-Series Blades and complimentary storage products.
Product support and revenue protection, customer satisfaction, Inventory control, lifecycle management, WWDC authorship, EC approvals.
Cost analyst: Consolidated and tracking performance results against a $925M worldwide parts expense budget Work closely with global geographies and brand organizations to understand what is driving monthly actuals versus plan and Communicate back for executive reviews.
participated in annual global fall plan parts budget planning process With software programmers developed and maintained an online data warehouse for parts metrics for use to help manage part cost and delivery issues.
Created and maintained monthly global metric reports for part cost and unit cost expense and savings.
March 1999 to March 2000
Sequent Computers Beaverton, Or
Financial Analyst
Maintained documents and process control for inventory audits, scrap, loaners, system replacements, inventory adjustments, Invoices for offsite warehouse and top 40 parts shortages meetings.
Created and maintained reports for DOA trends, Repair dollars, etc Working with Repair Coordinators reconciled worldwide backlog of repair inventory.
Analyzed and reconciled repair and distribution expense invoices and determined root cause and corrective actions Participated in cross functional projects within the customer service finance organization focused on lowering distribution and Inventory expenses.
July 1996 to August 1998
Sequent Computers/Volt Beaverton, Or
Inventory Control Specialist
June 1995 to June 1996
Nike/ Express Temporary Wilsonville, OR
Quality Control Associate
May 1990 to November 1993
First Interstate Bank Portland, OR
Teller/Customer Service Rep
Education
Oregon State University Corvallis, OR
Bachelor of Science Business Administration Finance Speech Communica,
Certificates NCRC (National Career Readiness Certification) level Gold May 2012
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