Steven Makranyi

Email: abpdwp@r.postjobfree.com

Address:

City: Flint

State: MI

Zip: 48532

Country: USA

Phone: 810-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

Educational Background:

High School Dipolma from Powers Catholic, Flint MI 1/2001 to 5/1987 (Basic)

High School Dipolma from Mott Community College, Flint MI 1/2001 to 10/2012

Job History / Details:

Summary

Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment.

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Retail professional who excels in fast-paced environments. Extensive experience in customer service, merchandising, POS systems and cash handling.

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

Highlights

Exceptional interpersonal communication

Effective leader

Operations management

Product development

Conflict resolution

Customer service-oriented

Organized

Cross-functional team management

Project management

Deadline-oriented

Experience

August 2005 to Current

Speedway Super America Grand Blanc, MI

Shift Leader

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Promptly responded to inquiries and requests from prospective customers.

Solved unresolved customer issues.

Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Trained staff on operating procedures and company services.

Provided accurate, specific and timely performance feedback for CSRs.

Identified individual development needs with appropriate training.

Fostered an environment which encouraged continual process improvements.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

February 2005 to May 2005

Flint School services Flint, MI

Food preparer and server

Responsible for all kitchen operations such as preparing and packaging food on an assembly line as well as serving the students at different schools in the cafateria.I was also responsible for cleaning the kitchen area as well as the lunchrooms.

April 1999 to March 2003

Mattress Warehouse Plus Flint, MI

Sales Associate/Deliveries

Developed positive customer relationships through friendly greetings and excellent service.

Trained and served as a peer coach for new sales associates.

Answered questions regarding the store and its merchandise.Demonstrated use and care of merchandise.Prepared sales slips and sales contracts.Maintained records related to sales.Helped customers with questions, problems and complaints in person and via telephone.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Trained and served as a peer coach for new sales associates.

June 1997 to May 1999

Auto City Service Fenton, MI

Dispatcher/Service Station Attendant

Dispatched AAA roadside service calls.Unloaded and shelved incoming merchandise.Assisted mechanics with auto repairs as well as fixing tires and installing batteries.

June 1987 to August 1997

Wendy's Old Fashioned Hamburgers Flint, MI

Manager

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures.

Carefully interviewed, selected, trained and supervised staff.

Correctly calculated inventory and ordered appropriate supplies.

Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.

Education

1987 Powers Catholic Flint, MI

High School Diploma Basic

Mott Community College Flint, MI

Business

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