Customer Service Sales

Pamela Maslak

Email: abpdwc@r.postjobfree.com

Address:

City: Holland

State: OH

Zip: 43528

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A solutions-focused banking professional with 20 years experience extensively trained in bank leadership, fraud awareness and teller operations. Recognized for being both reactive to developments in the regulatory environment and proactive in areas related to compliance education and training.

Educational Background:

High School Dipolma from Hartford High School, Hartford MI 1/2001 to 6/1973 (Banking)

Job History / Details:

Summary

A solutions-focused banking professional with 20 years experience extensively trained in bank leadership, fraud awareness and teller operations. Recognized for being both reactive to developments in the regulatory environment and proactive in areas related to compliance education and training.

Highlights

Reliable

Detail-oriented

Excellent communication skills

Excellent time management skills

Regulatory Compliance

Staff Mentoring & Training

Loan / Account Origination

Banking Products & Services

Accomplishments

Consistently generated additional revenue through skilled sales techniques.

Cross-sold services at a rate of 3.50 percentage, upgrading customers to different plans and product packages.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Worked closely with the Federal Reserve Bank and FDIC to maintain compliance.

Led investigation to uncover loans improperly issued.

Created and implemented loan review policy and procedures to prevent errors in documentation.

Monitored transaction accounts daily resulting in investigation for welfare fraud.

Experience

June 2007 to Current

The State Bank and Trust Company Luckey, Ohio

Bank Sales Manager

Successfully managed the activities of 9 team members in multiple locations.

Reduced amount of employee overtime by 98 percentage by effectively delegating tasks.

Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Interviewed, hired and trained new quality customer service representatives.

Provided detailed monthly departmental reports and updates to senior management.

Addressed negative customer feedback immediately.

January 2004 to June 2007

The State Bank and Trust Company Luckey, Ohio

Compliance Officer

Restructured Compliance and BSA functions, implementing new and efficient tracking and security measures.

Assisted in developing and updating compliance policies and procedures

Initiated and monitor review programs to assess compliance performance within banking departments.

Directed and monitored all compliance training activities.

Addressed consumer complaints and notices relating to compliance issues.

Maintained knowledge of current federal, state and local regulations and laws affecting all bank functions.

Provided reports on a regular basis to keep the Compliance Committee and senior management informed of the operation and progress of compliance efforts.

Coordinated compliance and CRA examinations and audits with Federal and State compliance examiners as well as outside auditors.

Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading.

Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Actively participated in conferences and other educational opportunities in order to stay abreast of changes in regulatory requirements,

Maintained confidentiality of bank records and client information.

Education,

American Bankers Association National Compliance School

Completed Professional Training Seminars:

American Institute of Banking

Professional Banking Services

Institute of Financial Education

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