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Customer Service High School

Location:
Columbus, GA
Posted:
October 23, 2012

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Resume:

Kevin Smith

Email: abpdw5@r.postjobfree.com

Address:

City: Columbus

State: GA

Zip: 31909

Country: USA

Phone: 762-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Frederick Douglass High School, Upper Marlboro MD 1/2001 to 5/1992 (n/a)

Job History / Details:

Professional Profile

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Qualifications

Fast learner

Problem solver

Courteous demeanor

Adaptive team player

Secret Security Clearance

Adaptability

Listening skills

Conflict resolution

Creative problem solver

Relevant Experience

Quality Control

Identified and moved empty and broken pallets to proper areas in accordance with Army and Ft Benning standards and policies.

Adhered to quality control procedures and documented quality checks in accordance with Army and Ft. Benning standards and policies.

Supervision

Trained numerous soldiers to perform general duties to Army and company standards.

Experience

June 2006 to September 2012

United States Army Ft. Benning, GA

Sergeant - Gunner Infantry Fighting Vehicle

Answered soldiers questions regarding duty position and daily mission requirements and resolved any issues.

Assessed and trained personnel for promotion to cross-functional operations.

Addressed all personnel issues promptly and professionally.

Diligently maintained safety and quality standards.

Trained, developed and counseled 9 soldiers to develop a high performing team.

Served as Company Assistant Training Room NCO from October 2010 to March 2011 while Company Training Room NCO was on convalescent leave.

Qualified on Infantry Fighting Vehicle Gunnery Exercises in 2009, 2011, and 2012.

Had a secret security clearance while on active duty.

Served as Company Master Driver and Platoon Master Driver from 2007-2008

Deployed twice to Iraq in support of Operation Iraqi Freedom. OIF V May 2007-June 2008 and October 2009 to September 2010.

Served as Company Commander's Gunner, Platoon Sergeant's Gunner and Platoon Sergeant's Wingman.

March 2003 to August 2004

Circle K Tallahassee, FL

Customer Service Representative

Greeted customers entering the store to ascertain what each customer wanted or needed.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.Cross-trained and provided back-up for other customer service representatives when needed.Maintained cleanliness and presentation of stock room and production floor.Stocked and rotated inventory regularly.

Replenished merchandise shelves with items from the stockroom.

Directed calls to appropriate individuals and departments.Produced money orders for customers.Accurately balanced cash drawer after every shift.Built long-term customer relationships and advised customers on purchases and promotions.Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

February 2000 to February 2003

United States Army Ft. Stewart, GA

Dismounted Team Leader/Gunner

Was selected to be Gunner for Platoon Sergeant Wingman over many qualified soldiers

Qualified on Infantry Fighting Vehicle Gunnery Exercises in 2000 and 2002 with two different crews

Led a Dismounted Squad to 3rd Place in Battalion Best Squad Competition as well as Top Dismounted Squad in the company

March 1999 to February 2000

Pizza Hut Tallahassee, FL

Cook

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices. Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary. Loaded dishwashers and hand-washed items such as pots, pans, knives. Placed clean dishes, utensils, and cooking equipment in storage areas

March 1998 to March 1999

Wackenhut Corp. Pensacola, FL

Unarmed Security Officer

Accurately read, understood, and carried out written instructions. Followed company procedures to maintain work environment in a neat and orderly condition. Accurately maintained shift paperwork and all incident reports during duty shift.

September 1993 to February 1998

United States Army Ft. Benning, GA

Driver - Infantry Fighting Vehicle

Maintained and operated three Infantry Fighting Vehicles valued in excess of $7,000,000.

Served as rifleman in Infantry Squad during multiple Combined Arms Live Fire Excess.

Served as Driver during Gunnery Exercise at the Multi-Purpose Range Complex in Korea.

Education

1992 Frederick Douglass High School Upper Marlboro, MD



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