Customer Service Manager

Robert Shakespear

Email: abpduq@r.postjobfree.com

Address:

City: Clifton

State: CO

Zip: 81520

Country: USA

Phone: 970-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude. Resourceful Facilities Tech with solid background in preventative maintenance repair. Food service professional with three years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. I spent 12 years in the service station industry... Auto technician to Service Writer. I have a wonderful family to support so I am ready to find the right company to dedicate myself to.

Educational Background:

High School Dipolma from American Bartender School, San Jose CA 1/2001 to 12/1989 (Restaurant and Bar Management)

High School Dipolma from Mountain View High, San Jose CA 1/2001 to 10/2012

High School Dipolma from De Anza College, San Jose CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.

Resourceful Facilities Tech with solid background in preventative maintenance repair.Food service professional with three years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills.

Core Strengths

Floor set design and visual displays

Training development

Markdown/promotional procedures

Cash management

Store maintenance

Local/state health laws

Inventory control

Shipping and receiving

Top sales performer

Customer service

Strong organizational skills

Excellent communication skills

Fast learner

Energetic work attitude

Problem solver

Strong client relations

Able to unload shipments

Rapid order processing

Exemplary customer service

Certificate in Alcohol Service

Mixology expert

Able to work independently

Knowledge of safe warehouse practices

Point of Sale (POS) system operation

Bar terminology

Up-selling capability

Food safety understanding

Strong mechanical skills

Supervisory experience

Technical school training

Schematics reading

Have own tools

HVAC experience

Proficiency with mechanical and electric tools

Utilizing scanner systems

Accomplishments

I graduated High School on the Honor Role. 3.9 gpa

I went to Chevron Dealer Management School.

I passed Sun Institute of Technologies Auto Driveability and Computer Diagnostic Class.

Certifications- ASE certified in Auto repair. 6 areas

- Emissions Inspector- CA and UT

- UT Safety Inspector

- AAA Auto Insurance Inspector

Serving Alcohol With Care CA and UT

Food Handlers Permits UT and CO

Class A and B operator for handling Gasoline/diesel fuels CO

Insurance Producers License for CO

Part of an Awesome team at crossroads Chevron, we were

the #1 Chevron in the bay area, 8 years running when I left.

At Barnes & Noble West Jordan UT, we won third in a nationwide upsellling contest. First in our District and Region.

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Work Experience

June 2009 to Current

Primerica Grand Junction, Co

Senior Representative

I have been learning the world of finances with George Rau. A second career in the making. I am now a licensed insuance agent for the state of Co. I am currently working on my securities license so that I may oin the investment world.

July 2009 to October 2010

JCPenny Grand Junction, CO

Door to floor stockroom Teammember

I was part of the receiving team in the stockroom. Learned how to back stock surplus inventory, do displays, use hand held scanners, customer service, and inventory control. And More

September 2004 to May 2009

Barnes & Noble Grand Junction, Co

Cafe' Manager

I managed and worked a Barnes & Noble Starbuck's cafe'. Many Many Duties. Hiring and training. Ordering and Inventory. Customer service and relations. Safety and sanitation. Had dealings with many vendors. Computer work, tracking profit and loss, creating sales goals, customer orders and store sales.

January 2002 to October 2004

Barnes & Noble West Jordan, UT

Cafe Lead Server

I was a bartender/cashier for the starbucks inside the store. Eventually to become assistant cafe manager aka cafe lead. I trained new employees. I placed orders with vendors. I did inventory and tracking. Drink making and cashiering

March 2000 to February 2002

Chilis Grill and Bar West Jordan, UT

Bartender/food server

moved to Barnes & Noble for better pay and more hours.

February 1998 to August 1998

Daw Technologies Salt Lake, UT

Assembler- level II Machinist- level II

I was a level II Assembler doing level III work and a level II Machinist. I assembled sleeper cabs for Western Star SemiTrucks As a machinist I ran a Zagar drill machine making floor panels for clean rooms. Machine repair and Maintenance as well.

April 1996 to July 1997

Crossroads Chevron Cupertino, CA

Service Manager

I had to leave this position and move to UT due to family obligations. I was a Great service writer. Customers love me no matter where I work.

November 1988 to June 1996

Crossroads Chevron Cupertino, CA

Automotive Technician, cashier, and service rep

The best job I have had yet. We were the place to be in Cupertino, if you were not at home or work. Most important lesson learned was to always turn your customers into your greatest fans. I did it all there. Cashier, island attendant, ASE certified Tech, building maintenance, Asst Service Manager, and at the end Service Manager. Unfortunately I had to move to UT do to family concerns.

July 1987 to August 1989

Los Altos Chevron Los Altos, CA

Night Manager

I was in charge of closing 5 nights a week. Started learning auto repair here. The owner taught me how to run a clean and well organized shop.

February 1986 to September 1988

Rineharts Unocal Cupertino, CA

Island Attendant

Learned how to pump gas and handle cash and credit cards manually.

March 1985 to December 1985

Harmons Grocery Store Murray, UT.

Bagger/customer service

This was my first job. Had to quit due to the fact my family was moving back to California. I learned basic job skills. Looking good, being friendly, getting to work on time, not being late, etc .

Educational Background

1993 American Bartender School San Jose', CA

Restaurant and Bar Management

Hotel/Bar/Hospitality Also learned everything about booze and wine. Serving Alcohol with care, The state of Ca only lets you take the test once in ones lifetime. I passed.

1986 Mountain View High Mountain View, CA

High School Diploma Auto Repair & Woodworking

De Anza College Cupertino, CA

Auto Tech and Small Business

After working in the Automotive I decided not to finish my degree. I loved the work but not the exposure to asbestos and other chemicals. I still have to decide what area of science to work in next.

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