Customer Service High School

Reshika Bost

Email: abpdta@r.postjobfree.com

Address:

City: Charlotte

State: NC

Zip: 28216

Country: USA

Phone: 859-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Customer Service advisor offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

Educational Background:

High School Dipolma from Shaw University, Raleigh NC 1/2001 to 1/2006 (Communications)

High School Dipolma from West Charlotte, Raleigh NC 1/2001 to 10/2012

Job History / Details:

Summary

Qualified Customer Service advisor offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

Highlights

High customer service standards

Conflict resolution proficiency

Proficient with Microsoft Office Suite

Troubleshooting skills

Strong problem solving ability

Telecommunications knowledge

Accomplishments

EMD Certified

CPR Certified

Works with Law Enforcement diligently in assistance with locating and capturing criminals on a daily basis.

Perfect Attendance for 4 consecutive quarters

Experience

August 2009 to Current

Convergys Charlotte, NC

Emergency/ Stolen Vehicle Advisor

Cross-trained and provided back-up for other customer service representatives when needed.

Set up and explained new membership contracts.

Guaranteed positive customer experiences and resolved all customer complaints.

Provided life support services during medical emergencies on scene and en route to the hospital.

Collected pertinent information from the patient, family and friends, medical records and prescriptions.

Rapidly assessed whether life threatening criteria was present and took immediate action.

Completed all mandatory education and training classes by becoming EMD certified.

Interacted with patients, families, hospital staff and the general public.

Utilizes advanced Global Positioning Satellite technology to pinpoint the exact location of the stolen vehicle which will be provided to law enforcement.

Became CPR Certified

Trained and mentored new customer service representatives each quarter.

Resolved customer questions, issues and complaints.

Served as mentor to junior team members.

Trained in every Line of business.

Reactivate new client and returning clients accounts.

November 2007 to February 2009

Convergys Charlotte, NC

Customer Service/ Technical Support Advisor

Displayed courtesy and strong interpersonal skills with all customer interactions.

Built and maintained successful relationships with service providers, dealers and consumers.

Maintained composure and patience in face of difficult customer situations.

Support customers with online billing and account issues.

Trained new employees and explained protocols clearly and efficiently.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Referred difficult issues to upper management while maintaining positive rapport with customer.

Informed customers about issue resolution progress.

Provided trouble shooting steps for Internet connectivity.

Consistently met deadlines and requirements for all production work orders.

Ensured customer satisfaction by providing online technical support.

Utilized computer skills by being proficient in windows 7, Microsoft excel, and other operating systems.

Advised customers on technical issues involving wireless routers, pinged modems for connectivity and reset Ip addresses.

April 2006 to November 2007

Metro One Telecommunications Charlotte, NC

Technical/ Customer Service Advisor

Served as mentor to junior team members.

Directed strategic initiatives to achieve difficult objectives.

Described product to customers and accurately explained details and care of merchandise.

Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Earned Top advisor for two consecutive quarters in 2006.

Dedicated to continuously improving sales abilities and product knowledge.

Guaranteed positive customer experiences and resolved all customer complaints.

Developed reputation as an efficient service provider with high levels of accuracy.

Trained new employees and explained protocols clearly and efficiently.

Informed customers about issue resolution progress.

Provided troubleshooting steps for Garmin GPS devices to be used by Alamo and Avis Rental Car agencies.

October 2005 to April 2006

Studio 6 Extended Stay Charlotte, NC

Front Desk/ Audit Clerk

Issued room keys and escort instructions to bellhops.

Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

Responsible for preparing the hotel's books for the day's financial transactions.

Followed all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers

Performed the manager-on-duty role during 3rd shift.

Education

2006 Shaw University Charlotte, NC

Communications

Member of marching band, Member of cheer leading team and modeling club.

Coursework in communications and Journalism

2002 West Charlotte Charlotte, NC

High School Diploma Communications

Member of cheer leading squad, Modeling club, Journalism club, Medical Assistant.

Honor Roll

4.0 GPA

Earned certified nursing assistant certification

Advance Placement Courses.

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