Customer Service High School
Resume:
Amanda Ratsaphonh
Email: ********@******************.***
Address:
City: Two Rivers
State: WI
Zip: 54241
Country: USA
Phone: 715-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Performance driven individual who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills.
Educational Background:
High School Dipolma from Rasmussen College, Wausau WI 1/2001 to 3/2012 (Business Management)
High School Dipolma from State College of Beauty Culture Inc., Wausau WI 1/2001 to 10/2012
High School Dipolma from Wausau West High School, Wausau WI 1/2001 to 10/2012
Job History / Details:
Professional Profile
Performance driven individual who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills.
Qualifications
Professionalism
Telecommunication skills
Adaptability
Conflict resolution
Creative problem solver
Excellent communication skills
Courteous demeanor
Energetic work attitude
Active listening skills
Bilingual
Internet research
Microsoft Power Point, Word, Excel, Office
Telephone skills
Time Management
Creative Writing Skills
Scheduling
Organizational
Reading comprehensive
Critical thinking
Strategic thinking
Relevant Experience
Customer Assistance
Worked with company systems such as Demand Force an online support and diligently completed all assigned tasks, increase more hours at work as needed.
Customer Relations:
Greeted and assisted customers.
Answered phones and responded to customer inquiries.
Process Improvement:
Documented procedures to train new and established employees.
Design
Designed marketing promotional ads in college to deliver value proposition.
Continuing Education
Worked directly with Director of Education to successfully manage the processes for over CE Sessions for future apprenticeship in local companies in Central Wisconsin.
Experience
May 2012 to 10/22/2012 12:00:00 AM
Rose Colored Glasses Salon and Spa Manitowoc, Wisconsin
Cosmetologist
Earned management trust by serving as key holder, responsibly opening and closing store.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Worked independently and as part of a team to achieve radical hospitality for our guests.
Greeted customers in a timely fashion, while quickly determining their needs.
Built relationships with customers and the community to promote long-term business growth.
Shared product knowledge with customers while making personal recommendations.
January 2011 to March 2012
Dayspring Health Spa Wausau, Wisconsin
Apprenticeship/ Cosmetologist
Cross-trained and provided back-up for other customer service representatives when needed.
Maintained cleanliness and presentation of stock room and production floor.
Managed quality communication, customer support and product representation for each client.
Participated in local fund raising event for bullied victims by providing feet treatments on guests
Education
2013 Rasmussen College Wausau, Wisconsin
Bachelor of Science Business Management
2006 State College of Beauty Culture Inc. Schofield, Wisconsin
Cosmetology Diploma Cosmetology
Wisconsin State Licensed Barber/Cosmetologist Practioner.
Took 1st place in the Fashion Show conducted by the school.
2004 Wausau West High School Wausau, Wisconsin
High School Diploma High School
Member of DECA Club and Diversity Club
Related courses are Marketing and Business to Business.
Contact this candidate