Customer Service High School

Tracy Lawrence

Email: ********@**********.***

Address:

City: Maplewood

State: MN

Zip: 55109

Country: USA

Phone: 651-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented Diesel Mechanic Technician specializing in industrial and commercial vehicles with 5 years experience. Areas of expertise include Inspections, Brakes and Body work.Motivated M echanicTech with experience providing strong customer service and solving problems. Quick learner with the desire to grow skills. Dedicated, responsible Class A driver (all endorsements) with a clean drivers license. Self-motivated and customer-focused.

Educational Background:

High School Dipolma from University Of Minnesota, Minneapolis MN 1/2001 to 12/1989 (Business Administration)

High School Dipolma from University Of Minnesota, Minneapolis MN 1/2001 to 10/2012

Job History / Details:

Summary

Results-oriented Diesel Mechanic Technician specializing in industrial and commercial vehicles with 5 years experience. Areas of expertise include Inspections, Brakes and Body work.Motivated MechanicTech with experience providing strong customer service and solving problems. Quick learner with the desire to grow skills.

Dedicated, responsible Class A driver (all endorsements) with a clean drivers license. Self-motivated and customer-focused.

Highlights

Computer literate

Consistent work history

Customer service experience

Direct labor crew training

Employee productivity reports

Blueprint interpretation

Strong interpersonal skills

Strong organizational skills

Strong work ethic

Team player

Valid CA driver license

Schematics reading

Manual labor skills

Good verbal/written communication skills

Hydraulic activity skills

Proficiency with mechanical and electric tools

Accomplishments

Vehicle Inspection

Inspected vehicles to ensure highest quality.

Diesel Vehicle Repair

Detected machine malfunctions and problem-solved accordingly.

Repaired, maintained and replaced parts on diesel engines.

Crew Management

Interviewed, hired, trained and evaluated team of 25 construction employees.

Blueprint Reading

Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications.

Experience

September 2007 to June 2012

Metro Transit St. Paul, Minnesota

Mechanic Technician

Maintain safe operation of New Flyer and Gillig designed

40ft and Articulated Deisel buses.Detriot Diesel, Cummins, Ford/Sterling,Mercedes engines.

Trained Inspector,Brake Specialist,and Bodywork Preparer.

Driver

Accurately read, understood, and carried out written instructions.

Communicated operational issues and changes to supervisor on regular basis.

Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.

Provided outstanding customer service.

May 1996 to May 2007

Minnesota Dept of Transportation St. Paul, Minnesota

Transportation Generalist

Highway maintenance.

Stockroom supervisor for night maintenance Arden Hills.

Hauling material, traffic control, heavy equipment operation and maintenance.

Work Related Skills (Field) All forms of fork lifts (side, front, indoor, outdoor,) Operated Heavy Equipment, snow and ice removal, safe work zone operations, road construction.

Maintaining highway according to standards set by MnDOT.

Work Related Skills (Office) Ordered and distributed equipment to various shops.

Data Entry for HR.

Worked on Diversity Committee.

Assisted with recruiting.

June 1992 to August 1998

Minneapolis Public Schools Minneapolis, Minnesota

School Bus Driver

Safe operations of transportation equipment.

General equipment maintenance.

Safe transportation of students/Staff.

Public relations.

Provided outstanding customer service.

Followed company procedures to maintain work environment in a neat and orderly condition.

April 1986 to August 1996

Minneapolis Parks and Recreation Minneapolis, Minnesota

Teamworks Supervisor

Supervise "at risk" youth ages 14 to 18 in a work environment.

Responsibilities included: Mentoring, Youth Staffing, Scheduling, Payroll, Supervise the maintenance of Lawn care and maintenance equipment; Schedule social outings and transportation.

During summers only.

August 1989 to May 1990

Franklin Park Elementary School Ft Myers, Florida

Assistant Principal

Assisted Principal and staff with the development and education of elementary aged school children.

Office management

Employee Relations

Payroll

Budget Interests

Grant writing

Liaison between parents and staff.

Education

1985 Florida Department of Education Ft. Myers, Florida

High School Diploma General

1989 University Of Minnesota Minneapolis, MN

Associate of Arts Business Administration

Affiliations

United States Bowlers Congress(USBC)

Twin Cities Bowlers Guild (TCBG)

The National Bowlers Association St. Paul/ Minneapolis Senate (TNBA)

Amalgamated Transit Union(A.T.U.)

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