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Sales Customer Service

Location:
Durham, NC
Posted:
November 08, 2012

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Resume:

Bobby Kimbrough

Email: abpdrz@r.postjobfree.com

Address: * ******** **.

City: Durham

State: NC

Zip: 27703

Country: USA

Phone: 336-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bobby F. Kimbrough III

Human Resource Generalist

AREAS OF EXPERTISE

Health and Welfare

Pension Benefits

Recruitment

Payroll Administration

Employee Relations

Equal Opportunities

Talent Management

FMLA

Training and Development

PERSONAL SKILLS

Planning

Decision Making

Communication

PERSONAL DETAILS

Bobby F. Kimbrough III

5 Winnabow Ct.

Durham, NC 27703

M: (336)830- 3204

E: abpdrz@r.postjobfree.com

PERSONAL SUMMARY

A multi-skilled professional with good all-around HR skills. Majority of work experience has consisted of sales and customer service which helped develop better interpersonal skills. Originally learned some aspects of HR through work experience with payroll and benefits administration. Further developed HR knowledge through pursuit of MBA.

Now seeking a suitable human resources officer position that will allow me to demonstrate my abilities.

ACADEMIC QUALIFICATIONS

MBA - Human Resource Management

Strayer University 2008- 2012

B.A.- Psychology/ Sports Psychology

NC State University 1999- 2002

WORK EXPERIENCE

Retail Sales Specialist (5/2007 - Present)

North Carolina Education Lottery, Raleigh, NC

* Contact retail accounts to monitor inventory and sale of instant tickets on a daily basis

* Analyze and troubleshoot problems for retailers

* Supply Sales Director with daily sales report

* Track misdirected orders and timeliness of delivery for monthly reports

* Assist in the training of new hires to the retail sales team

* Successfully reached yearly sales goal for the past four years

* Worked with retailers to increase their sales

* Member of sales team that was responsible for $1 billion dollars being raised for education in North Carolina

Community Service Assistant (10/2006-3/2007)

Triage Behavioral Health Systems, Winston-Salem, NC

* Worked one on one with client(s) to help him reach his behavior goals

* Attended school with client(s) and monitored behavior while in class

* Engaged client(s) to find root of behavioral problems

* Advised client(s) on different ways to improve behavior

* Supervised client(s) in activities designed to help them work on their behavioral goals

Payroll Specialist I (10/2005-9/2006)

Fidelity Investments, Durham, NC

* Assisted On Demand Team in raising SLA percentage to upper 90s

* Processed on-cycle, special check, and off-cycle transactions based on clients` administrative directives

* Researched and resolved customer and client inquiries

* Served as back up to other team members and helped them process transactions for their assigned clients.

Banquet Bartender (8/2005- 11/2005; 1/2011- 3/2012)

North Ridge Country Club, Raleigh, NC

* Set up and break down various ballrooms for lunch and dinner events

* Report beverage inventory to banquet manager after events concluded

* Set up and operate the bar during events

* Provide food and wine service

* Restock banquet department beverage inventory as needed

* Train new bartenders on banquet department`s policies and procedures.

HR Service Center Representative (4/2004-8/2005)

ACS Investor Solutions, Cary, NC

* Administered health and welfare as well as pension benefits for 2 clients (Lockheed Martin and Becton, Dickinson and Company)

* Enrolled and advised participants of Health and Welfare benefits

* Explained pension benefits to active, former, and retired employees

* Commenced procedures for employees and former employees looking to collect on their retirement pending the notification of their retirement date

* Provided pension estimates by mail based on client specific plan rules when requested by plan participants

Sales and Retention Specialists (3/2003-4/2004)

Alltel Communications, Inc., Raleigh, NC

* Activated new lines of cellphone service

* Used provided tools to retain current customers looking to switch cellphone providers

* Offered long-distance landline service for interested customers

* Extended contracts of current customers through the offering of new phones and rate plan changes

Treasurer (8/2000-5/2002)

Inter-Residence Council NC State University, Raleigh, NC

* Managed budget of $95,000

* Served as committee chair for the Program Allocations Committee

* Organized and presided over monthly roundtables for hall area council treasurers

* Administered payroll for the officers of the organization

* Assisted in the planning of hall council training and retreats

* Selected to present diversity programs at state and regional leadership conferences

* Actively recruited new members to the Inter-Residence Council general assembly

KEY SKILLS AND COMPETENCIES

* Strong leadership & time management qualities

* Able to deal with highly confidential matter matters professionally and discreetly

* Exceptional phone manner

* Able to analyze and interpret complex information

* Proficient in Microsoft Office products including Word, Excel, Access & Power Point

* Knowledgeable of effective human resources policies and procedures



Contact this candidate