Customer Service Supply Chain

Kimberly Chidester

Email: abpdqr@r.postjobfree.com

Address:

City: Rocky Point

State: NC

Zip: 28457

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Senior Global Commodity Leader driven to cut company costs, identify/decrease risk and loss vulnerability, and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Clear thinker who passionately displays hi-level strategic qualities.

Educational Background:

High School Dipolma from University of Tampa/Phoenix, Tampa FL 1/2001 to 5/2007 (Criminal Justice)

Job History / Details:

Executive Summary

Senior Global Commodity Leader driven to cut company costs, identify/decrease risk and loss vulnerability, and boost company revenue through innovative management techniques. Organized and diligent, with excellent written, oral and interpersonal communication skills. Clear thinker who passionately displays hi-level strategic qualities.

Core Qualifications

Seizes Accountability & Responsibilities

PowerfulTeam Dynamics

Diverse Market/Industry Knowledge

Operations Management

Strategic Sourcing

Six Sigma

Vendor Negotiations

Drives Corporate Citizenship

Evokes Dedication, Integrity, and Inspiration

Logistics Management

Commodity Risk Management

Financial Planning

Global Forecasting & Solutions

Total Quality Management

Supply Chain Management

Complex Problem Solving

Professional Experience

May 2011 to Current

GE Energy Wilmington, NC

Senior Global Commodity Leader - MRO

Strategically manage a $350M MRO spend to drive YOY and Productivity savings while also improving yearly cash flow. This effort includes leveraging and consolidating spend throughout 1400 Manufacturing, Repair and Operations, Production, and Sourcing sites within GE Energy (ex. Thermal, Aero, Wind, Water, Solar, and Nuclear), Energy Services, and New Acquisitions (Americas, Canada, and Mexico). Led/Drove $57M hard savings in less than 17 months by defining, measuring, and increasing cost savings opportunities through cohesive communication and strong teamwork initiatives.

August 2008 to May 2011

GE Nuclear Energy Wilmington, NC

Sourcing Program Leader

Managed $60M Indirect Material/Services, and $25M Plant & Equipment. Responsible for Global Nuclear Fuels MRO, Plant & Capital Equipment and Tooling (CAPEX), Bulk Gases, and Quality Development Programs. Managed Indirect site suppliers. Sourcing/Purchasing Liaison between the site and the NRC. Extensive experience with the DOT, NRC, DOE and Import/Export Customs Control. Work closely with Suppliers to improve quality, drive deflation and reduce supply chain risk. Drive deflation using competitive negotiations. Drive/implement strategic alliances, working with Global internal/external customers to identify low cost country alternatives. Work with the leadership team to develop and implement optimal purchasing procedures, reduce leakage, and drive strategic sourcing engagement with the business. Work closely with the team to implement digitization tools both on site and with our suppliers.

November 2005 to August 2008

GE Nuclear Energy Wilmington, NC

Senior Logistics Specialist

Responsible for all the logistical coordination and movement of specialized radioactive and non-radioactive material/equipment to numerous customer sites. Provide 24/7 Logistical support to over 97 domestic and international sites. Success in maintaining 100 percentage on-time deliveries as well as eliminated previous custom delays. Responsible to develop/update all Logistics Operating Procedures for numerous sites and operations within GE Nuclear Field Services. Responsible for import/export compliance accountability for all international activity conducted by GE Nuclear. Perform Compliance and Training audits for radioactive carriers, GE customs brokers, International Suppliers, Procurement/Supply, and Sourcing operations. Champion Nuclear Regulatory Commission (NRC) and homeland security investigations pertaining to Logistics and Customs operations. Consolidated and customized customer accounts, streamlined operating procedures, and implemented security controls.

November 2000 to November 2005

GE Money St. Petersburg, FL

Customer Service Call Center Manager

Led numerous teams of customer service representatives for various customers and marketing groups. Responsible for all HR functions related to these teams, such as counseling, completing yearly reviews, forecasting proposed performance trends, and daily management of all personnel. Held to 100 percentage success rate related to service metrics, customer based on-time responses, and top level quality/compliance performance. Continuously exceeded all yearly goals and objectives.

Led and managed the site escalation complaint team. Handled customer complaints, quality/compliance investigations as well as security risk analysis processes. Led and managed the Emergency Assistance Team. Provided 24/7 coverage responding to National Disaster claims while tracking and maintaining all logistical records in response to settled/pending claims. Implemented a new Quality Assurance program, increasing customer service levels above projected goals by 35 percentage . Acted as the sole liaison for the two biggest call center customers. Managed the approved operating programs for these clients, promoting and maintaining 100 percentage realistic and obtainable objectives. Developed new plans/processes in tracking customer performance defects while improving defect ratios by 40 percentage .

January 1990 to October 1999

SSGT - United States Marine Corps

Created/implemented plans to achieve project approvals, development and implementations of large movements of personnel and equipment. Led, developed, and trained a team of 35-40 civilian and military personnel. Directed and monitored direct staff activities. Supervised an operational budget of 45 million dollars. This included personnel planning and operational activities, military base operations in connection with the Shipping & Traffic warehouse, fraud investigations and computerized logistical equipment tracking. Became the First Female to achieve a Flight Navigator & Evaluator position.

Education

2007 University of Tampa/Phoenix Tampa, FL

Bachelor of Science Criminal Justice

Graduated with Honors (3.97 GPA)

Affiliations

-GE Corporate Diversity Council Member

-Member of GE Women's Network

-Member of GE Veterans Network

-Veteran of Foreign Wars

-Community Citizenship Council Member

-Published Author

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