Customer Service Manager

Toni M Gatling

Email: abpdp6@r.postjobfree.com

Address:

City: Waukegan

State: IL

Zip: 60085

Country: USA

Phone: 224-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

An enthusiastic customer-service professional, with extensive experience with a major credit card information systems company, and financial service centers. Major expertise in the financial service industry in management, training and problem solving. Dependable, high energy, with a proven track record of building customer relationships.

Educational Background:

High School Dipolma from Chicago Vocational, Chicago IL 1/2001 to 6/1966 (business)

Job History / Details:

Executive Summary

An enthusiastic customer-service professional, with extensive experience with a major credit card information systems company, and financial service centers. Major expertise in the financial service industry in management, training and problem solving. Dependable, high energy, with a proven track record of building customer relationships.

Professional Experience

April 2012 to October 2012

Chicago Financial Enterprise Harvey, IL

Cashier-Customer Service Rep

Boosted customer satisfaction by demonstrating efficiency and expediency in executing their request, i.e., check cashing, bill payments, auto license registration, money wire transfers, product sales, and any other inquiries.

August 2005 to January 2012

Ace Cash Express Phoenix, Arizona

Center Store Manager

Managed team of two professionals, exceeding all financial goals and profitability set by Corporate. Maintained legal standards set in the daily operations regarding returned items NSFchecks/collection process,by following proper collection procedures. Surpassed revenue goals by maintaining Center branch charge-off percentage, not to exceed percentage limit set by Corporate, in everyday operations of short-term loans.

September 2001 to June 2005

Central Clearing Company Chicago, IL

Cashier-Check Casher

Served as a customer service rep in a highly competitive check cashing industry. Maintained a good relationship with the customer base by offering friendly and courteous service, while handling large amounts of cash in a fast paced check cashing industry.

September 1998 to June 2001

First Data Corporation Matteson, IL

Collector

Offered credit card holders the opportunity to develop their cash management skills, necessary to optimize their credit life, while initiating payment solutions that will optimize the return to shareholders. Maintained friendly and courteous service in a fast paced call center environment.

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