Customer Service High School

Michael G. Bergman

Email: abpdot@r.postjobfree.com

Address:

City: Tempe

State: AZ

Zip: 85283

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Service-driven professional with sales experience and exceptional people skills. Versed in customer-service and the inner workings of the parts and service departments of a professional auto dealership. Desires a challenging role as Service Writer.

Educational Background:

High School Dipolma from Arrowhead High School, Hartland WI 1/2001 to 5/1984 (General)

Job History / Details:

Professional Summary

Service-driven professional with sales experience and exceptional people skills. Versed in customer-service and the inner workings of the parts and service departments of a professional auto dealership. Desires a challenging role as Service Writer.

Core Qualifications

Results-oriented

Client-focused

Self-motivated

Positive and friendly

Relationship selling

Excellent work ethic

Goal-oriented

Excellent negotiating tactics

Reliable and dependable

Dedicated team player

Experience

May 2012 to Current

Chandler Harley-Davidson Chandler, AZ

Parts and Accessories

Described use and operation of merchandise to customers.Placed special merchandise orders for customers.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions. Demonstrated that customers come first by serving them with a sense of urgency.Verified that all merchandising standards were maintained on a daily basis. Number one in parts sales volume for the month of October.

June 2005 to February 2009

Acura of Brookfield Brookfield, WI

Loaner Car Supervisor

Consistently recognized by management for providing superior customer service.Created repeat business by developing long-term relationships with regular customers. Maintained loaner car fleet. Served as conceirge to the service department. Resolved guest complaints. Contacted new and existing customers to discuss how their needs could be met with specific products and services.

March 2009 to June 2012

Wood or Water Delafield, WI

Pier Builer/Installer

Blue print reading. Building of piers and installation on-site. Working with customers to ensure satisfaction of final product.

Education

1984 Arrowhead High School Hartland, WI

Professional Affiliations

SCCA - Sports Car Club of America; AMA-American Motorcycle Association; NMA-National Motorsports Association

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