Customer Service Manager

SHAKEYDA P DENT

**** ********* ******

Apt. ***

Silver Spring, MD 20904

Phone: 240-***-****

Alt Phone: 202-***-****

Fax Number: 240-***-****

************@*****.***

Objective

To obtain a position where I can utilize my strong customer skills my experience

background of Customer Services providing expertise service bringing nothing but

the best quality perfection.

Ability Summary

Highly experienced Customer Service Associate professional. Able to handle high

volume of customer calls in a fast paced environment. Excellent listening skills, oral

and written communications. Comfortable in interacting with all levels of

organizations and public able make decisions independently and quickly.

Employment History

Pitney Bowes Management

Mail Clerk

Services

Site Sibley Memorial

09/2006 - 11/2011 Washington, DC

Hospital

* Sort Inter Office mail and

deliver daily

* Process through meter

machine

* Provide copying and

faxing for our clients

* Process incoming and

outgoing mail when receive

from Post Office

* Take care, of our clients

practical and personal needs

* The ability of PB employee

is to successful meet and

surpass our customers wants

and needs

* Treat customers with the

same high service standards

wheather they face-to face

or over the phone

* And remember that every

service transaction is

important; collectively all

transactions building our

service reputation

* Install confidence in our

customers by demonstrating

confidence and competence

* Show commitment to our

customers

* I also trained 10 new

employees who come to our

site trained them on mail

routes show how sort mail

by departments and names

etc;

Supervisor Assistant take

charge make sure

everything is running

smooth

Advantage Human

Mailroom Contractor

Resourcing

03/2006 - 08/2006 Site Ogilvy Public Relation Washington, DC

* Duties included

Mailroom/Xerox Staff/

Receptionist Support and

Light Housekeeping *

Delivered USPS incoming

mail once received from

Post Office * Separated and

sorted inter office mail by

names, locations and

delivered to recipients mail

box * As team member of

the Xerox staff, performed

scheduled preventative

maintenance and trouble

issues on all designated

satellite equipment as

needed * As part of the

Xerox Staff maintained

conference rooms making

sure that tables were

cleaned, chairs were placed

under tables, flip charts

were in place Restocked all

kitchens/ pantry areas

Crew Manager

05/2000 - 04/2006 Mc Donald's Corporation Suitland, MD

* Trained new employees

* Provided excellent

customer service quality

* Build rapport with

customers by

communicating in

professional manner

* Cashier

Guard

10/1999 - 11/1999 CES Security Silver Spring, DC

* Armed electronic alarms

in buildings

* Locked and unlocked

doors

* Inspected grounds and

building for fire, theft, and

vandalism

Food Clerk

10/1997 - 06/1999 Pizza Hut Inc Temple Hills, MD

* Prepared all types of food

* Answered telephone

* Took orders

* Provided friendly

customer service

* Resolved any disputes

concerning orders in

respectful manner

* Anticipate customers

needs

* Cashier

Education and Training

Issuing Institution Course of Study

Completion

Date 03/2002- Qualification

Prince George's Achieving College Success,

07/2002 Community College Choosing Your College Major

02/2012- Stratford Career High School General High School

01/2013 Institute Diploma Curriculum

Additional Information

Dear, Hiring Manager

For pass 5 years 2 months I was employed as a Customer Service Associate for

Pitney Bowes Management Service in Washington, DC PBMS provides contract

services for Sibley Hospital and I've been part of the mailroom team at Sibley. I

excel in customer service, and I am skilled in many duties, including, mail. I feel I

am fully qualified to fill the position you' ve advertised.

Please contact me so we can speak in person my cell number is 202-***-**** or

Home 240-***-****.

Resume Skills:

• strong communication skills

• excellent ability to adapt to difficult situations

• detail oriented

• capable problem solver

• good organizational skills

working knowledge of visual basic

References Available on Request

Contact this candidate