Customer Service Manager

Scott Munson

Email: *********@********.***

Address: * ********* *****

City: Fredonia

State: NY

Zip: 14063

Country: USA

Phone: 716-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Scott C. Munson

1 Birchwood Drive Fredonia, New York 14063

716-***-**** *********@********.***

Objective:

To utilize my management experience and skills for continuous improvement by building high functioning teams, safety focused management and employees, quality production with the highest food safety guidelines, and compliance with federal and customer expectations. My leadership abilities, strong work ethic, and excellent communication skills may be verified to begin a long term relationship for a prosperous and profitable future for any company in the food industry.

Experience:

Plant Superintendent, AFA Foods, Ashville, NY Aug 2009 - Sept 2012

Facilitate ground beef manufacturing operations with over $100 million in annual sales

Staffing of departments within corporate budgeted objectives

Establish and measure Key Production Indicators to include plant pounds per man hour, yields, first pass quality, order fill rates, and safety

Provide leadership skills, mentoring, and developing of managers and supervisors throughout 2 shifts of operation while setting short and long term goals of operation and food safety

Successfully promote safety to all employees included 2 record setting streaks of no lost time accidents

Reduced overall headcounts and turnover rates by improved training, coaching, and mentoring of staff and increased efficiency rates

Establish programs to exceed compliance with USDA and SQF inspections and audits

Kill/ Evisceration Manager, Kosher Valley LLC, Plainville NY April 2009 - Aug 2009

Oversee kosher slaughtering operations to OU specifications

Scheduling of live poultry from internal and external suppliers

Manage 65 hourly associates and 12 Rabbinical associates throughout kosher process

Plainville Turkey Farms, LLC, Plainville, NY, 13137

Operations Manager Jan 2008 - April 2009

Oversee production areas of slaughter, debone, and packaging of over 1 million live turkeys grown at Plainville Farms

Increased overall production by 50% through capital improvements

Scheduling of internal and external supply to distribute turkey products on high speed production lines, outside cooking facility, and bulk wholesale packaging areas

Supervise, train, and review over 100 hourly associates

Communicate and enforce all areas and associates for GMP and safety compliance

Develop, implement, and train all associates of standard operating procedures

Provide reporting to upper management of production goals to include continuous improvement in efficiencies and yields

Kill/Debone Team Leader Jan 2007 - Jan 2008

Packaging Team Leader Aug 2006 - Jan 2007

Production Team Leader, Fairbank Farms, Ashville NY April 2004 - Aug 2006

Oversee production areas of grinding and packaging of over 1 million pounds of ground beef weekly

Daily scheduling of wholesale and modified atmosphere packaged(MAP) high speed production lines based on customer orders

Tracking of daily line efficiencies to provide solutions for continuous improvements

Supervise, train, and review over 80 hourly associates

Formulate inventories to maximize ground production in short shelf life settings

Responsibly document and track all product to USDA standards for food safety

Corporate Co-pack Coordinator, Cliffstar Corporation, Dunkirk, NY Aug 2002 - Sept 2004

Produced daily inventory and shipment reports for 6 subsidiary and 3 external plants subcontracted to produce juice for Cliffstar Corporation of Dunkirk, NY

Maintained inventory control and arranged shipment of finished goods from production facilities to distribution centers for customer orders

Worked in direct contact with Inventory Control, Customer Service, Warehouse, and Demand Management teams

Batching and Processing Supervisor Feb 1997 - Aug 2002

Supervised and reviewed more than 40 hourly associated assigned to batching, processing, lab, and material handling areas at 2 separate facilities

Performed audits of all documentation used for finished bulk product prior to production

Maintained hourly labor cost and ordering of supplies and equipment

Processing and Pre-filtration Foreman April 1993 - Feb 1997

Oversee nightly operation of the processing and pre-filtration areas

Worked closely with Maintenance and Engineering departments in troubleshooting equipment and development of upgrades to equipments and systems

Concentrator and Pasteurizer Operator Nov 1991 - April 1993

Filter Operator, Processing Department Sept 1990 - Nov 1991

Entry-level laborer in Processing Department Sept 1988 - Sept 1990

Education:

Medaille College, Buffalo, NY Sept 2003 - Jan 2005, obtained 30 credit hours while working fulltime

Jamestown Community College, Jamestown, NY, obtained 15 credit hours in Business Administration

Brocton Central School, Brocton, NY, graduated June, 1987 with degree in technology

Other Qualifications:

Computer skills with Microsoft Office, MRP, SAP, ADP, and LIS inventory management

HACCP Certified

First Aid and CPR certified

Leadership training certificates

Lean Manufacturing concepts

Forklift operating experience

Experience with FDA, USDA/FSIS, SQF. and Kosher food manufacturing practices

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