Real Estate Manager

Kelly Hill

Email: abpdkc@r.postjobfree.com

Address: **** ****** *****

City: Cedarburg

State: WI

Zip: 53012

Country: USA

Phone: 703-***-****

Skill Level: Director

Salary Range: $82,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KELLY J. HILL, CFM

Cedarburg, WI 53012 * 703-***-**** * abpdkc@r.postjobfree.com

SENIOR-LEVEL MANAGEMENT

REAL ESTATE FACILITIES MANAGEMENT GENERAL SERVICES

In-depth real estate, leasing, facilities management, procurement, and general/administrative services experience. Background includes leading facilities operations for more than 2 million sf spanning a portfolio of 100 sites in 20 states. Manage multimillion-dollar operating budgets, negotiate leases and service agreements, establish best practices, policies and procedures, and hold service vendors accountable to KPIs and SLAs. Apply skills across corporate office environments and data/network technology centers. Watchful eye toward physical security and safety across facilities.

Strategic Planning ... Collaborative Leadership ... Project Management ... Change Management ... Sourcing

Portfolio Management ... Contract Negotiation ... Regulatory Compliance ... Outsourcing ... Budgeting

Policy Development ... Expense Control ... Customer Service ... Staff Training & Development

PROFESSIONAL EXPERIENCE

STRAYER UNIVERSITY, Herndon, VA

2010 - 2012

Director of Real Estate

Accountable for facilities operations for a real estate portfolio comprised of more than 2 million square feet, including 100 campuses in 21 states, 2 online operations centers, and a 138,000 sf corporate headquarters. Oversee $23M annual budget earmarked for facilities repair and maintenance and related programs, including national service agreements for security and janitorial and administrative offices services programs such as mail delivery, equipment fleet management, office and break room supplies, printing, vending, document destruction, and records management. Lead team of 7 field-based Regional Facilities Managers, 2 corporate receptionists, and a contract mail center team.

* Centralized corporate office through a multi-phase, multi-site relocation of 300 employees into new headquarters.

* Reduced costs 20% and improved employees` efficiencies by introducing centralized office services programs, including full service mail center and facilities help desk.

* Cut national services program costs 30% by modifying procedures for vending, office and break room supplies a well as standardizing operations.

* Continuously motivated and developed staff through personal and group mentoring.

AMERICAN COLLEGE OF OBSTETRICIANS & GYNECOLOGISTS, Washington, DC

2006 - 2010

Facilities Manager

Charged with leading operations for 80,000 sf, multi-tenant facility with $1M annual operating and capital budgets. Orchestrated policies and procedures development while negotiating vendor contracts and engaging with senior leadership on real estate, property management, security, and safety issues. Supervised 8 staff.

* Saved 25% on telecommunications costs by renegotiating services contracts.

* Reduced mail room equipment costs 30% and improved mail service delivery by obtaining competitive bids to replace old equipment.

* Cut operating costs 20% by implementing full-service in-house copy center and right-sizing copier/printer fleet to improve employee productivity.

* Captured task data across departmental functions and introduced operational metrics/reporting to streamline workflow, improving service levels and containing costs.

WORLD WILDLIFE FUND, INC., Washington, DC

2005 - 2006

Facilities Manager

Oversaw all aspects of facilities and office services at 350,000 sf U.S. headquarters, including leading budget development/management. Managed contract property management and office services teams consisting of on-site property manager, building engineering and security staff, mail and copy center, reception, and conference center personnel. Collaborated with senior management on strategic procurement, emergency response, disaster-recovery, and business continuity.

* Streamlined outsourced operations and improved service provider performance by tying compensation to performance against KPIs and SLAs.

* Elevated corporate travel program service levels at a reduced cost by transitioning to new provider; managed bid process from requirements gathering through RFP development, vendor selection, and contract negotiation.

* Simplified procurement workflow and ensured compliance with corporate purchasing guidelines and standards by introducing new online purchasing platform.

* Improved staff performance monitoring and evaluation by implementing work order tracking system.

NET2000 COMMUNICATIONS, Herndon, VA

1998 - 2001

Director of Corporate Services

Developed corporate services function for startup, high-growth telephone service provider holding commercial leases for nearly 300,000 sf facility (corporate headquarters, data center, network operations center, field sales offices, and telecommunications switch sites). Spearheaded lease negotiation, design-build processes, construction and relocation project management, facilities management, office administration and purchasing.

* Ensured high quality business reports for senior management by directing the design, implementation, and management of lease database.

* Negotiated lease agreements, lease terminations, and appropriate subleasing arrangements.

* Played key role in developing companywide procurement procedures and implementing best practices.

* Mentored and developed direct reports and staff by conducting annual and quarterly performance reviews, leading team meetings, and advising staff of rapidly changing priorities.

Additional role as Project Manager at Corporate Facility Services in Monrovia, MD.; provided contract real estate, facilities, project or relocation management support for a variety of corporate clients; performed due diligence for banking clients involved in mergers and acquisitions activities; reviewed and analyzed real estate data for thousands of properties, supporting the brokerage team in identifying cost-savings opportunities.

EDUCATION & CERTIFICATIONS

Bachelor of Arts (BA) in Business Administration

(emphasis in Finance - Commercial Real Estate)

University of Toledo - Toledo, OH

Associate of Arts (AA) in Business Administration

Frederick Community College - Frederick, MD

Certified Facility Manager (CFM)

PROFESSIONAL AFFILIATIONS

International Facility Management Association (IFMA)

Capital Chapter Positions:

Secretary/Treasurer (2010 - 2011)

Chairperson - Professional Development Committee (2008 - 2009)

Chairperson -- Programs Committee (2001 - 2002)

TECHNICAL KNOWLEDGE

Word, Excel, PowerPoint, Access, MS Project, Publisher, Outlook, Visio, Novell Groupwise, Computer Aided Facility Management (CAFM): VisionFM * AutoCAD LT 2008

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