Don Barber

Email: abpdk8@r.postjobfree.com

Address: *** ****** **** *****

City: Augusta

State: GA

Zip: 30907

Country: USA

Phone: 706-***-****

Skill Level: Director

Salary Range: $125,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

DONALD J BARBER 459 Timber Wolf Trail Augusta, GA 30907

706-***-**** / 706-***-**** abpdk8@r.postjobfree.com

Accomplished and experienced professional with a proven expertise in cost optimization, telephony operations enhancement, team direction, and operations management, as well as exceptional communication and leadership acumen seeking a position to contribute to the company`s further success through exceptional ability to lead diverse groups, perform effective decision-making, and sustain superior team motivation to attain corporate objectives.

SUMMARY OF QUALIFICATIONS

Relationship-Builder Proactive Problem-Solver Team-Player Analytical Thinker Self-Directed

Highly-Organized Detail-Oriented Quick Learner Flexible

KEY ACHIEVEMENTS

* Attained over $300K in annual operating expense reduction through successful streamlining of inbound services

* Generated over $500K in savings through masterful negotiation of new rates and site/ bill auditing

* Reduced communications expenses within a 5-year period by $5.5M via innovation

* Streamlined inbound services through SIP utilization, thus reducing inbound toll expenses by $15K monthly

* Brought $1M in hosting expense reductions through masterful leadership and successful completion of a SAP hosting project to facilitate migration on blade servers

* Saved Southern Wine and Spirits $7M in network expenses through masterful contract negotiations

* Reduced telecommunication expenses by $153K annually for Singer Asset

* Cut CRC Press` shipping costs by $50K per year

PROFESSIONAL EXPERIENCE

NIIT MEDIA TECHNOLOGIES, LLC

Telecommunications Director 2011 - Present

* Hold full accountability for the daily operations across Continental United States, Alaska, Hawaii, England, France, and India

* Deliver compelling leadership for the Telephony team through coaching, mentorship, and resourceful guidance

* Conduct masterful negotiations on enterprise level contracts and secure effective rates and services terms

* Established and consistently enhance collaborative partnerships with Verizon Business, AT&T, Verizon Wireless, AT&T Wireless, and other major Telephony service providers

* Attained over $300K in annual operating expense reduction through successful migration of the Augusta Campus call center from TDM to SIP, thus streamlining inbound services for all Morris companies

* Pioneered VOIP services in India at the NIIT call center; ensured effective performance of a 45-member team of agents to deliver proper diagnostics and resolution of transport issues; utilized Telecom invoice review process to validate bills

MORRIS COMMUNICATIONS COMPANY, LLC

Telecommunications Director 2008 - 2011

* Steered Telephony operations and managed the assigned team across Continental United States, Alaska, Hawaii, England, and France; successfully generated over $500K in savings through masterful negotiation of new rates and site/ bill auditing

* Led the implementation of an innovative solution to optimize the performance of the new business call center for Morris Broadband; resulted in $5.5M in reduced communications expenses within a 4-year period

* Managed and efficiently sustained superior operational accountability of over 90 telephone systems, providing voicemail and other peripheral application to over 4K employees

* Streamlined inbound services through SIP utilization, thus reducing inbound toll expenses by $15M monthly

* Maintained efficient communication and collaboration with the CIO and other executive staff to provide operational updates on a weekly or upon-request basis; developed comprehensive solutions to optimize IP voice applications network

* Served as an integral part of the PMO, TTMC, Change Control, and Architectural Council groups

* Applications supported: AT&T Business Direct, Verizon VEC, Avaya Site Administration, CMS, Touchstar, Microcall, SolarWinds, Avaya Communications Manager 3.0 -6.1, Avaya AES, ACME Session Border Controller, Avaya Session and System Manager, TASKE, WebEx, SIP, RightFax, Distributed Office, IP Office, Teamtrack

Director of Technical Operations 2007 - 2008

* Spearheaded the team of professionals, comprised of systems, networking, and telephony engineers; performed regular performance reviews and evaluated project task list to ensure efficiency of the resource scheduling

* Managed, organized, and negotiated application and hardware maintenance to ensure 100% accountability at all times; coordinated and oversaw SAP hosting project to facilitate successful migration on blade servers, thus generation over $1M in hosting expense reductions

* Guided the assigned team through complex performance challenges and developed personnel skills to ensure adherence to current operational needs and objectives; facilitated continuous compliance with the established business objectives

* Prepared accurate and detailed progress report for the CIO and collaborated resourcefully with the Security unit to implement and maintain pertinent policies

* Applications supported: LANDesk, DNS, DHCP, OpenView, Mercury BAC, McAfee, NetBackup, Exchange Email Servers, Solar Winds, Cisco IOS, SAP, EDMZ, Enterprise Vault, RightFax, LCS, desktop imaging, Active Directory, Remedy, and Teamtrack

JDL TECHNOLOGIES, FT. LAUDERDALE, FL

Project Manager 2005 - 2007

* Developed compelling project plans and managed a team, supporting Director of Florida Operations and VP Technical Services, specializing in K-12 educational environment network and desktop support in Broward County School System

* Steered a successful LANDesk implementation to 120K desktops/laptops, resulting in improved manageability and sustainable security risks reductions

* Created and implemented comprehensive project management procedures (executive summary, statement of work, change control, project budgeting); prepared effective proposals for Network Operations Center, Wireless Access, desktop management, and Active Directory deployment

* Developed quotes and prepared network design for wireless/wired/VOIP networks deployment on campus

SOUTHERN WINE & SPIRITS, MIRAMAR, FL

Telecommunication Network and VOIP Manager 2003 - 2005

* Provided compelling leadership for a team of Network and VOIP engineers, focused on design, engineering, and generation of effective Engineers Design Packages for installation and monitoring of CISCO and other networking/VOIP equipment

* Delegated and assigned workloads effectively, while accurately monitoring progress to ensure customer requirements compliance; trained and mentored staff through regular evaluations and constructive feedback provision

* Conceptualized and implemented effective security management, backup administration, data protection, and recovery standards to optimize data/voice systems and software performance

* Handled full accountability for VOIP software/hardware design, testing, and configuration, as well as masterfully resolved complex network issues through analyzers, sniffers, and other tools utilization; performed VPN, Frame Relay, and firewall activation, while executing internal network procedures and systems testing; procured circuits for the assigned networks

* Contributed proactively to the development/sustainment of graphical and text-based network and VOIP documentation/standards; continuously optimized network environment through regular assessments and analyses

* Utilized exceptional analytical acumen to successfully determine root-cause of major production and development problems

* Successfully renegotiated a contract, thus generating additional $1M in annual savings for a new 3-year contract

* Streamlined and automated maintenance processes

Telecom Analyst 2000 - 2003

* Led and directed design, programming, and maintenance efforts for the entrusted telecommunications, reception, purchasing, and shipping operations; built a highly-professional team through recruitment, coaching, and performance appraisals

* Created effective business resumption and disaster recovery plans; prepared and controlled annual budget

* Attained $47K in cellular cost savings, while boosting usage by 700%; decreased long distance costs by $91K per year

* Negotiated AT&T Wireless Services to establish the 1st privately owned wireless office in South Florida

* Renegotiated FedEx shipping contract and brought the company additional $15K in annual savings

* Implemented an IP application to optimize the communication and collaboration between NY and FL locations

PREVIOUS EMPLOYMENT

Operations/Telecom Supervisor * Singer Asset Finance Company, LLC, Boca Raton, FL * 1998 - 2000

Operations Manager * CRC press LLC, Boca Raton, FL * 1995 - 1998

TECHNICAL SKILLS

Telecommunications

Lucent G3 Nortel, Siemens Mitel NEC Cisco Call Manager Admin Cisco Unity Cisco IT Telephony

Cisco VOIP PolyCom Tandberg Video Conferencing Mitel VOIP Avaya Communications Manager ACME SBC Avaya Aura Platform

Computer

Windows OS MS Office Suite MS Visio MS Publisher MS Project server AutoCAD 2004 Nortel Contivity Symantec Security CA Unicenter Peribit Net Screen Cisco Call Manager Cisco Unity Cisco IPCC Cisco CCC Cisco WLSE Cisco Wireless VOIP Cisco NAM Cisco IDS Cisco Works MRTG LANDesk Remedy Help Desk Magic GroundWorks IntermMapper

REFERENCES, LETTER OF RECCOMENDATION AND RESUME IN WORD DOCUMENT FORMAT AVAILABLE UPON REQUEST

Contact this candidate