Customer Service High School
Resume:
James Wells
Email: ********@***********.***
Address:
City: Century
State: FL
Zip: 32535
Country: USA
Phone: 850-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent communicator with 2 years experience working in a demanding Direct Sales in Bound call center environment as a Customer Service Representative. As well as Customer Service Supervisor
: REFERENCES AVAILABLE UPON REQUEST :
Educational Background:
High School Dipolma from Century High School, Century FL 1/2001 to 5/1999 (Adult Education)
High School Dipolma from Z-Tel Communications, Century FL 1/2001 to 11/2012
High School Dipolma from Solutia Plant, Century FL 1/2001 to 11/2012
Job History / Details:
Professional Summary
Excellent communicator with 4 years experience working in a demanding call center environment as a Customer Service Representative.
: REFERENCES AVAILABLE UPON REQUEST :
Skill Highlights
Opening/closing procedures
Multi-line phone talent
Shipping and receiving professional
Quick learner
Energetic work attitude
Active listening skills
Problem solver
Excellent communication skills
Adaptability
Telecommunication skills
Inventory control
Telephone inquiries
Deadline-oriented
Markdown/promotional procedures
Store maintenance
Troubleshooting skills
Telecommunications knowledge
High customer service standards
Listening skills
Cash register operations
Loss prevention comprehension
Energetic self-starter
Customer-focused
Scheduling
Work Experience
June 2012 to September 2012
Family Dollar Store Century, Florida
Assistant Manager
Successfully managed the activities of 6 team member.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Resolved customer questions, issues and complaints.
Communicated with customers, employees and other individuals to answer questions and explain information.
September 2011 to July 2012
iSalon by Anthony Blackmon Pensacola, Florida
Assistant Shop Manager
Computed, recorded, and proofread data, records and reports.
Created solutions in the areas of sales reporting, distribution and product upgrades that led to improvements and processes.
Planned and executed special events and trade shows that assisted clients and establishing community recognition.
Complied with federal, state and company policies, procedures and regulations.
Communicated with customers, employees and other individuals to answer questions and explain information.
February 2002 to November 2009
Elder Care Century, Florida
In Home Care Taker
Read and recorded temperature, pulse and respiration.
Observed and documented patient status and reported patient complaints to the case manager.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Reported any unusual circumstances in the patients' condition or environment.
Provided a comforting and soothing environment.
Cooked appetizing and satisfying meals and snacks.
June 2005 to January 2006
Whataburger Century, Florida
Team Leader
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Cut and chopped food items and cooked on a grill or in fryers.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Education and Training
1998 Century High School Century, Florida
High School Diploma Adult Education
Coursework in Marketing, Public Relations and Promotions Management
2000 Z-Tel Communications Atmore, Alabama
Customer Service/CSR Computer Class
1999 Solutia Plant Cantonment, Florida
Safety Coordinator Class
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