James Wells

Email: abpdjd@r.postjobfree.com

Address:

City: Century

State: FL

Zip: 32535

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communicator with 2 years experience working in a demanding Direct Sales in Bound call center environment as a Customer Service Representative. As well as Customer Service Supervisor

: REFERENCES AVAILABLE UPON REQUEST :

Educational Background:

High School Dipolma from Century High School, Century FL 1/2001 to 5/1999 (Adult Education)

High School Dipolma from Z-Tel Communications, Century FL 1/2001 to 11/2012

High School Dipolma from Solutia Plant, Century FL 1/2001 to 11/2012

Job History / Details:

Professional Summary

Excellent communicator with 4 years experience working in a demanding call center environment as a Customer Service Representative.

: REFERENCES AVAILABLE UPON REQUEST :

Skill Highlights

Opening/closing procedures

Multi-line phone talent

Shipping and receiving professional

Quick learner

Energetic work attitude

Active listening skills

Problem solver

Excellent communication skills

Adaptability

Telecommunication skills

Inventory control

Telephone inquiries

Deadline-oriented

Markdown/promotional procedures

Store maintenance

Troubleshooting skills

Telecommunications knowledge

High customer service standards

Listening skills

Cash register operations

Loss prevention comprehension

Energetic self-starter

Customer-focused

Scheduling

Work Experience

June 2012 to September 2012

Family Dollar Store Century, Florida

Assistant Manager

Successfully managed the activities of 6 team member.

Generated and distributed daily reports and order acknowledgments to appropriate personnel.

Resolved customer questions, issues and complaints.

Communicated with customers, employees and other individuals to answer questions and explain information.

September 2011 to July 2012

iSalon by Anthony Blackmon Pensacola, Florida

Assistant Shop Manager

Computed, recorded, and proofread data, records and reports.

Created solutions in the areas of sales reporting, distribution and product upgrades that led to improvements and processes.

Planned and executed special events and trade shows that assisted clients and establishing community recognition.

Complied with federal, state and company policies, procedures and regulations.

Communicated with customers, employees and other individuals to answer questions and explain information.

February 2002 to November 2009

Elder Care Century, Florida

In Home Care Taker

Read and recorded temperature, pulse and respiration.

Observed and documented patient status and reported patient complaints to the case manager.

Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Reported any unusual circumstances in the patients' condition or environment.

Provided a comforting and soothing environment.

Cooked appetizing and satisfying meals and snacks.

June 2005 to January 2006

Whataburger Century, Florida

Team Leader

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Cut and chopped food items and cooked on a grill or in fryers.

Carefully maintained sanitation, health and safety standards in all work areas.

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Education and Training

1998 Century High School Century, Florida

High School Diploma Adult Education

Coursework in Marketing, Public Relations and Promotions Management

2000 Z-Tel Communications Atmore, Alabama

Customer Service/CSR Computer Class

1999 Solutia Plant Cantonment, Florida

Safety Coordinator Class

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