Michael Michalak

Email: abpdhj@r.postjobfree.com

Address:

City: Aurora

State: IL

Zip: 60502

Country: USA

Phone: 331-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

As an experienced customer service associate, I would like to put my earned skills to good use and provide assistance to the customers by solving their queries. While earning this experience, I have gone through different situations and earned skills to handle the arising problems and tricky conditions.

Educational Background:

High School Dipolma from Saint Charles North, Saint Charles IL 1/2001 to 5/2006 (All)

Job History / Details:

Career Overview

As an experienced customer service associate, I would like to put my earned skills to good use and provide assistance to the customers by solving their queries. While earning this experience, I have gone through different situations and earned skills to handle the arising problems and tricky conditions.

Core Strengths

Floor set design and visual displays

Large cash/check deposits

Cash management

Store maintenance

Inventory control

Shipping and receiving

Top sales performer

Telephone inquiries

Invoice processing

Credit card processing

Telecommunication skills

Multi-line phone usage

Conflict resolution

Creative problem solver

Listening skills

Skilled trainer

Conflict resolution techniques

Persuasive

Management of remote employees

Focused on customer satisfaction

Customer-focused

Skilled multi-tasker

Microsoft Outlook, Word and Excel

Training and development

Deadline-oriented

Exceptional telephone etiquette

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

November 2012 to Current

U-Haul Bolingbrook, IL

C.S.R/ Hitch Installer

As a customer service rep I am responsible for the following :

Opening/Closing of the store.

Keyholder.

Organize daily reports.

Greeting customers entering the store.

Assisting customers in person and via telephone.

Inventory control

Provide accurate information to customers.

Minor trailer and truck repair

As a hitch installer I am responsible for the following:

Installation of trailer hitches

Installation of trailer wiring

Locating and fixing wiring issues within customers trailer wiring

June 2005 to December 2011

A.D.M Batavia, IL

Warehouse

Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery vehicles, ships and containerstractors and other equipment.

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