Training Management

Yolanda Holley

Email: ********@************.***

Address:

City: Detroit

State: MI

Zip: 48227

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic Microsoft Certified Trainer and Microsoft Office Master focused on using communication skills, encouragement and vast knowledge of learning styles to create welcoming and interactive learning environment for all students. Committed to engaging students in their learning, and maximizing the potential in every learner

Educational Background:

High School Dipolma from Oakland Community College, Auburn Hills MI 1/2001 to 5/2010 (Applied Science Liberal Arts)

Job History / Details:

Professional Summary

Dynamic Microsoft Certified Trainer and Microsoft Office Master focused on using communication skills, encouragement and vast knowledge of learning styles to create welcoming and interactive learning environment for all students. Committed to engaging students in their learning, and maximizing the potential in every learner

Certifications and Credentials

Microsoft Certified Professional (MCP)

Microsoft Certified Trainer (MCT)

Microsoft Office Specialist (MOS) Master 2007/2010 Word and Excel Expert, PowerPoint, Outlook

CTT /Train the Trainer Certificate of Completion

Epic EpicCare Credentialed Ambulatory Trainer

Core Qualifications

Corporate Trainer

Clear public speaking skills

Excellent communication skills

Epic Ambulatory Credentialed Trainer

Excellent classroom management

Interactive teaching/learning

Training and development

Learning Management System (LMS)

BMC Remedy

Microsoft Certified Trainer (MCT)

MOS certificate

Diverse classroom settings

Experience with instructional design

Technological instruction

Computer proficient

Computerized charting

Technical help desk experience

Citrix Virtual Desktop

Accomplishments

Curriculum Design

Designed, developed and implemented lessons for students

Administration

Managed New Hire Program that resulted in improved overall performance from new employees

Curriculum Development

Tailored educational curriculum to students with range of learning styles, strengths, and weaknesses

Plan Development

Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

Technology Integration

Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.

Experience

August 2012 to Current

Henry Ford Health System Detroit, Michigan

Epic Credentialed Ambulatory Trainer

Successfully assist with education and training of Ambulatory application for all end-users

Train 30 to 50 end-users weekly

Administer user evaluation and assessment

Help to develop super-users across organization to assist with training and system go-lives

Use feedback gained through classroom sessions to improve effectiveness of training program

Assist in scheduling and securing of resources necessary to carry out training sessions according to designated project plan

August 2010 to August 2012

CareTech Solutions Troy, Michigan

Trainer Lead

Lead

Facilitation of all New Hire training, to include classroom delivery of curriculum in multiple forms as well as out of the classroom delivery

Perform on-going and consistent evaluation of training program to gauge its overall effectiveness

Develop and create staff training curriculum, documentation and materials aligned with new and existing initiatives that are designed to support and achieve the goals and metrics identified through partnering with management

Facilitation of training programs designed for existing staff, to include the delivery of curriculum utilizing a variety of methods and in varied settings such as on-line or e-learning courses and classroom as necessary

Communicate as appropriate, making recommendations to department management concerning training issues

Assist in development of standard learning and development processes and tools in the areas of programming, instructional design, project management, evaluation

Administrate and provide training utilizing Learning Management System (LMS)

Microsoft Office Specialist

Wrote and adapted instruction manuals for Microsoft Office products for use in training classes

Provide instructor-led training and support to clients and internal staff

Support company staff on Office via training sessions and deskside support

Develop new course offerings for Office and publish to LMS

Provide training and support to clients during Office migrations

Provide specialized Word, PowerPoint, and Outlook 2010 training to Business Development executive team

Provide second level support to client internal help desk specializing in Microsoft Office and related issues. Completed assigned cases using a combination of remote management tools and desktop visits. Answered user questions providing solutions, training, and general assistance for Office problems

Trainer

Revised and adapted course material for over 40 classes

Deliver classes in presentation and hands-on formats to employees and clients on basic to advanced level topics

Support clients via on-site office hours, e-mail support, and phone support

Create and deliver training for internal software solutions including BMC Remedy, PeopleSoft, and EHR/EMR systems

Provide training to analysts during new client implementations

Provide follow-up training after initial client go-live and implementation

Technical Support Analyst

Handled, resolved, or escalated 35 to 60 calls per day covering workstation, network, printer, mainframe, and telephony issues

Provide technical support to over 5,000 end users and 40 client sites via phone, e-mail, and remote desktop tools

Perform troubleshooting and resolved problems with workstations, laptops, printers, and network connectivity

April 2010 to July 2010

Hewlett Packard HP Pontiac, Michigan

IT Help Desk Analyst

Provide first level support as help desk analyst

Handle calls according to set policies

Use client specific knowledge and interpersonal skills to assist submitting requests

Understand contact user's issues and take the correct steps to accurately document and handle per set processes

Open/close call tickets

Process user requests via email

Referred problems and issues to specialist groups when required

Education

May 2010 Oakland Community College Auburn Hills, Michigan

Associate Applied Science Liberal Arts

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