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Customer Service Manager

Location:
Superior, WI
Posted:
November 05, 2012

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Resume:

Emily M. Smith

*** ****** *********

Superior, Wisconsin 54880

920-***-****

abpddt@r.postjobfree.com

EDUCATION

Bachelor of Science in Education- Anticipated Graduation January 2010

University of Wisconsin-Superior Superior, Wisconsin

Major: Elementary Education (1-8). Minor: Social Studies (Elementary)

Overall GPA: 3.3/4.0 Major GPA: 3.7/4.0

LICENSURE

Wisconsin Licensure Pending:

Middle Childhood through Early Adolescence: Elementary Education (72-777) and

Social Studies (72-734)

TEACHING EXPERIENCE

Student Teacher Einstein Middle School Superior, Wisconsin Fall 2009

(Begins November 17, 2009)

Student Teacher Lincoln Elementary School Superior, Wisconsin Fall 2009

Provide instruction in all subject areas to 19 third grade students, including 3 LD students

Create and implement lesson plans incorporating The Wisconsin Learning Standards

Implement Writing Across the Curriculum, Everyday Math, and stressed literacy in the

classroom.

Utilize the Accelerated Theory to promote self-discipline, positive self-esteem, and socialization

skills

Conduct parent/teacher conferences to assess the students learning and progress

Participate in IEP meetings and implement all modifications into lessons and homework

Supervise student lunch and bus loading

Pre-Student Teacher Ingesoll Middle School Superior, Wisconsin Fall 2008

Provided instruction in mathematics to 12 special needs students (BD & LD) in a self-contained

classroom

Taught all subject areas to 25 students in 5 sections

Designed and implemented a world tour intra-disciplinary unit, participated in team meetings,

conferences, and established a parent night

Pre-Student Teacher Edison Middle School Superior, Wisconsin Spring 2008

Provided instruction in all subject areas to 22 fourth grade students

Developed intra-disciplinary weather & reading units and math & social studies lessons

RELATED EXPERIENCE

Teachers Aide Little Hearts, Little Minds Childcare Superior, Wisconsin 2004 and 2005

Aided teachers with the care of student s ages 3 to 11 with nutrition, educational, and

recreational activities

Assisted with teaching language arts and implemented a variety of novel units to promote

reading comprehension, assess reading abilities, and to stimulate reading appreciation

Emily M. Smith p.2

ADDITIONAL EXPERIENCE

Assistant Manager The Icehouse Corporation Superior, Wisconsin 2003 to present

Directly supervise 60 employees; bartenders, security, wait-staff, and DJ s

Delegate nightly work assignments and monitor on-the-job performance for end of year

employee evaluations

Conduct initial interviews and coordinate in-service training of all employees

Customer Service Assistant The Home Center Chicago, Illinois 2001 to present (seasonal)

Assist customers with locating home repair merchandise and provide purchase options.

Supervised and evaluated a crew of 8 to 10 temporary workers.

SKILLS

Computers: MS Word, MS Excel, MS Power Point, Adobe Photoshop CS2, Dreamweaver 8

Languages: Conversational Spanish

Certified in CPR, 1st Aid, and AED through 2009

AFFILIATIONS

Student Wisconsin Education Association

o Chapter President 2009-2010

o Attended workshops on 6+1 trait writing, inquiry based science, team teaching

effectively, conflict mediation, incorporating technology in the classroom, strategies for

developing classroom management plans, and effective flexible lesson planning

HONORS

University Dean s List: Fall 2003, Spring 2004, Fall 2005

University Honor Roll: Fall 2004, Spring 2005

The Joseph J. Joseph Scholarship: 2002 through 2003

Kappa Delta Pi Honor Society in Education Inducted Fall 2004

ACTIVITIES

Volunteer for the Superior School District SAIL program 2003-present

Ross Hall Government President 2003-2004

Volunteer at Aurora Hospital 2002-2003



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