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Customer Service Manager

Location:
Australia
Posted:
November 03, 2012

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Resume:

Private and Confidential

Oscar Letelier

A DDRESS: 1/233 Woodland St. Balgowlah

M OBILE P HONE: 042*-***-***

E MAIL: abpdco@r.postjobfree.com

Attention: Human Resources

Re: Job position

To the HR Manager,

I am looking to work within a professional organisation where I can utilise my events management background

and extensive industry experience to successfully coordinate diverse and specialised events.

I am an experienced and creative Events and Entertainment organiser who have completed a Degree in

Advertising and Advanced Diploma in Events at the highest level. My previous roles have included freelance

consulting work, development of a niche small business that manages the booking and promotion of live music

and special events for a series of hotels in and around Sydney.

I have managed exhibitions, developed weblogs, press releases and special functions, including product

launches and catered events. I have a strong understanding of planning, consulting and implementing strategies.

I am a highly motivated person who has the ability to work well with clients and create smooth and flowing events

that enhance attendance. I am experienced in Microsoft Office, Adobe Photoshop and various audio-visual

editing software.

I have enclosed my resume for your consideration and would appreciate if you could consider me for a suitable

position within your business.

I would welcome the opportunity to meet with you to further explain my experience and interest in this position. I

can be contacted on 042*-***-*** or abpdco@r.postjobfree.com

Thank you for your time in reviewing my application.

Sincerely,

Oscar Letelier

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Private and Confidential

Oscar Letelier 2

A DDRESS : 1/233 Woodland Street, Balgowlah M OBILE : 042*-***-*** E MAIL: abpdco@r.postjobfree.com

EVENT ORGANISER / BUSINESS DEVELOPMENT / ENTERTAINMENT CONSULTANT

Advertising / Music Promotion / Artist Development / Marketing / Live Music Production

I am a highly motivated Marketing and Events Promoter who has a background in advertising and music. My career

objective is to use my current skills in event promotion and marketing into a stable and professional company where I can

progress to more senior levels. Having completed an Advanced Diploma in Events and Degree in Advertising and

Marketing at the highest level, I am currently founder of a boutique events and entertainment consultancy for a series of

hotels and music venues around Sydney. My current roles focus on hands on stage production, development budget

tracking and modelling, creative control over special events and live entertainment and client liaison. I have gained

significant experience in live entertainment and special event environments where impeccable customer service was

critical to success. I have a strong interest in the live event production, and to date I have worked with more than 100+

performers from different backgrounds, giving them security and quality every time they work in each event.

SKILLS SUMMARY

- Artist Development

- Event Organisation - Advertising experience

- Marketing Coordination - Budget tracking - Entertainment Consultancy

- Sponsorship Liaison - Stage Production - Proposal development

VALUES STRENGHTS INTERESTS

- Celebrate success - Strong communication skills - Live music

- Retain talent and develop staff - Organisational and planning skills - Professional percussionist

- Loyalty and commitment - Listening and involving people - Tennis

PROFESSIONAL EXPERIENCE

Oct 2011 Current CHAMBER OF COMMERCE MANLY, NSW

Manly Chamber of Commerce works strategically to encourage sustainable business growth and market Manly as

a stunning and unique business and tourist destination. The Manly Chamber is one of the strongest in New South

Wales, providing a platform to help members prosper and succeed through a productive working partnership with

all levels of Government and other community organisations.

Weekend Site Manager and Entertainment Organiser for Manly Markets

- Reporting to Market Director and Sub Committee of the Chamber of Commerce

- Developing negotiations, decision making, budget control and problem solving

- Liaising with entertainment, management of floor plans, customer service, stallholder registrations and

bump in and out of the market day.

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Private and Confidential

17-19 Feb 2012 NORTHERN BEACHES MUSIC FESTIVAL (Festival)

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Event Organiser/Entertainment producer

This major event held in Narrabeen increased revenue of $24,000 dollars compared with last year and got the

attention of important sponsors such as Roland and Billy Hydes.

In charge of sponsorship tender, marketing strategy, staging production and entertainment booking

I developed a weekly competition program for young musicians prior to the festival called Young Bloods held in

Manly, with the purpose of producing a final heat at the festival. The attendance and interest was more than 350

people in the first 3 weeks, having increased more than 20% of young audience compared to last year s event.

November 2011 BLACKBERRY SURFAID CORPORATE CUP (Event)

Event Assistant Volunteer liaison

Working alongside with the event manager, my role consisted in the development of run sheet, entertainment and

volunteer liaison, event program and collaboration with bump in/out of multiple equipment. This event raised more

than $100,000 dollars for SurfAid international, linking industry personalities with corporate companies such as

News Ltd, Commonwealth bank and Westpac amongst 10 other participants. The exposure and experience

between the participants was greatly received and opened the creation of an ongoing annual event.

2008 Current Oscar Letelier Entertainment Consultancy (Self-Employed)

Marketing Consultant, Band Booker and Event Promoter

I regularly subcontract my skills to hotels and cafes to organise promotions and events within their venues. I

consult with the Hotel s Management to discover what they are looking to achieve, their target market, the past

successes and failures and research the competition within the area.

Once I have consulted I work on a complete strategy and present this to the Hotel s Management for sign off.

Once this has occurred I conduct the full 360-degree process from booking to post event follow up.

My projects have included:

Collaroy Beach Hotel (Surf Rock Hotel) Consulting and Website Development (2008)

Henry Afrikas Development concept and feasibility for outdoor cinema (2009 2010)

Lansdowne Hotel and Iron Duke Planning, Booking and Promotion of Thursday Bands (2010 2011)

Sugar Lounge - Promotion and band bookings for Friday nights (2011 to date)

Manly Fishos Fundraising Events (2010)

Newport Festival and Palm Beach Markets Band booking and music production (2010 to date)

Feb 2009 Dec 2011 NORTHERN BEACHES TAFE INSTITUTE, SYDNEY

Completed a Diploma and Advanced Diploma in Event Management, Sydney. (Distinction Average attained)

Advance Diploma Student

- Gained significant exposure to event feasibility studies, sponsorship processes, supplier liaison, preparation and

monitor budgets, develop and manage marketing and public relation strategies.

- Trained in special events such as 2010 and 2011 NSW Premier s Seniors Week Gala Concert and

Achievement Awards, exposed to planning schedules, decision-making and problem solving skills.

- Organising and participating on the National Campus Band Competition State Final for the Student Associations

Australia. Developed negotiation, time management, marketing processes and listening.

- Creator and Organiser of Fundraising music event night held in Manly Fisho s, generating $8000 in donations

from stakeholders, sponsors and ticket sales towards the Chilean community for the Tsunami and Earthquake

appeal.

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Private and Confidential

2005 2008 FREELANCE ADVERTISING AND MARKETING MANAGER

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As a freelance advertising and marketing consultant I was commissioned by companies to take charge of their

marketing and advertising campaigns. I managed the promotional strategies, design and photography.

My role as Advertising and Marketing Manager included the development of company websites. I researched

competing businesses websites to find common themes, key words, language and graphics. My research then

involved discussing the business with customers to gain testimonials, general feedback and to discover what

consumers look for in a businesses website.

As a freelancer my roles were generally shorter term and I was bought on board to manage special promotions,

significant events and new marketing campaigns. On behalf of my clients I sourced suppliers for special

requirements, negotiated prices, and acted as their representative with the suppliers. My responsibilities included

the management of budgets and the booking of media.

2005-2006 WHOLESALE FOOD DISTRIBUTION COMPANY

Office Assistant/Data Entry (Temporary)

While my Freelancing work was still becoming established I worked as an Office Assistant. This role included

general administrative work such as phone calls, taking staff messages, managing customer enquiries and

general clerical support.

I was responsible processing maintenance requests for the managers and supporting staff including following up

requests and ensuring preventative tasks were carried out.

My position was to enter data on materials, products, customer invoices and deliveries and updating customer

records.

This position included assisting in the opening and closing of the facility each day.

SKILLS, QUALIFICATIONS & EXPERIENCE

Advanced Diploma in Event Management TAFE institute

Certificate IV in Business, Advertising and Marketing TAFE Institute

Bachelor of Advertising and Marketing University of Chile, 2004

Certificate Responsible Service of Alcohol

Certificate Responsible Service of Gambling

Professional Percussionist

Adobe Photoshop, Microsoft Word, Excel and PowerPoint

Mac and PC experience.

REFERENCES

References and examples of advertising/promotions work are available upon request.

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Private and Confidential

EVENT/PROMOTION EXAMPLES 5

(Live music event for unsigned bands) (Outdoor/Indoor Movie nights held in Manly)

www.thebucketroom.com Cult Cinema at Henry s

(Founder of business in Events and (Fundraising music 2010 in Manly Fishos.)

Entertainment Consultancy in Sydney)

http://www.oscarletelier.com

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Private and Confidential

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Music

Promotion / Band Booking for Newport Festival, Palm Beach Markets, Manly Fishos,

Lansdowne Hotel, Iron Duke, Sugar Lounge amongst many others

Live Music promoter for venues across Manly

Creation of weblogs / press releases and sponsorship for a number of Live Music

http://www.liveatthejam.blog.com/

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