Manager Customer Service

Brock Sullivan

*** *** ***. **, *****, MS *****

Home: 601-***-**** - C ell: 601-***-**** : j *************@*****.***

Summary

Punctual and efficient Driver seeks a position as part of a delivery team with opportunities for professional growth and

development. Motivated to provide prompt, friendly and professional service at all times.

Highlights

DOT regulations Strong communicator

Customer-oriented Planning ability

Defensive driving Clean MVR

CDL Class A

Accomplishments

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Computer Proficiency

Used Microsoft Excel to develop inventory tracking spreadsheets.

Documentation

Wrote and edited documents to keep staff informed on policies and procedures.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Inventory Control

Restocked and organized items as necessary and as directed.

Experience

Manager

November 2007 to December 2012

Fleet Moriss Petroleum – Magee, M S

Assisted co-workers.Addressed customer inquiries and resolved complaints.Opened a new store location and assisted

in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Directed and

supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Restaurant Manager

May 2004 to April 2007

Ryan's Restaurant Group Inc. – Magee, M S

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.Scheduled and directed

staff in daily work assignments to maximize productivity.Efficiently resolved problems or concerns to the satisfaction of all

involved parties.Continually monitored restaurant and took appropriate action to ensure food quality and service

standards were consistently met.

General Manager

March 2002 to March 2004

Sonic Drive-In – Magee, M S

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.Exhibited thorough

knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Developed and

maintained exceptional customer service standards.Optimized profits by controlling food, beverage and labor costs on a

daily basis.

Education

Commercial : Commercial Transportation, 2013

CDL Copia-Lincoln Community College – Magee, M S, United States

Bachelor of Science : Hospitality Management, 2000

University of Southern Mississippi – Hattiesburg, M S, United States

Contact this candidate