Project Manager
Resume:
Jeanine Moore
Email: abpdaw@r.postjobfree.com
Address:
City: Cockeysville
State: MD
Zip: 21030
Country: USA
Phone: 410-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
I am an experienced analyst with a proven job record in the elicitation of business requirements and development of functional specifications in the Medicare arena. Recognized as a decisive leader and an excellent team player.
Educational Background:
High School Dipolma from University of Phoenix, Timonium MD 1/2001 to 5/2003 (Business Management)
High School Dipolma from Santa Rosa Junior College, Timonium MD 1/2001 to 11/2012
Job History / Details:
Career Focus
I am an experienced analyst with a proven job record in the elicitation of business requirements and development of functional specifications in the Medicare arena. Recognized as a decisive leader and an excellent team player.
Summary of Skills
Applications
Remedy
Quality Center
Crystal reports
Next Generation Desktop
Hospital Reporting (CART)
SQL
Cognos (CMS Data Warehouse)
Mainframe
Microsoft Office Applications (Word, Excel, PowerPoint, Access, Project, Visio, Sharepoint)
Lotus Notes
Outlook
Additional Skills
SDLC Methodology
CMMI Level 3
HIPPA
Medicare
508 Compliance
Project Management
Team Leading
Client Relations
Professional Experience
January 2011 to Current
CSC Columbia, MD
Business Analyst (PQRS)
Support the gathering of requirements using interviews, document analysis, requirement workshops, business process descriptions, use cases, business analysis and workflow analysis.
Facilitated meeting between the client and contractors to elicit business requirements and explore solutions and process improvement. Participate in JAD sessions to identify gap requirements for COTS and custom software implementation projects.
Decomposed high-level business and user requirements into functional requirements for software application making the level of detail appropriate to be used by the development team, using client approved templates.
Facilitated walk-through and peer review meetings with developers and testers to establish clear and unambiguous requirements with conceptual data and process models, using a collaborative approach.
Draft user guides for programs to help the public to understand and be able to utilize the software program. Document test plans and test case scenarios to be used in functional testing. Created Requirement Testing Matrix (RTM), Requirement Change Requests (RCR) and Process Change Request (PCR) for assigned program components.
April 2010 to January 2011
CGI Woodlawn, MD
Business Analyst (MARx)
Engaged in multiple Medicare initiatives analyzing issues regarding beneficiary enrollments and payments, using analytical methodologies. Resolved complex and emergent problems that arose daily.
Professional written communication, including emails and analytic reports to the client, ensuring that all communications followed established CMS guidelines and language.
Streamlined process and procedures between all multiple contractors to ensure consistency and continuity of processes.
Prepared analytical reports for meetings with CMS ensuring accuracy and clarity for understanding. Communicated the reports to the client and various contractors.
April 2006 to April 2010
CSC Woodlawn, MD
Business Analyst (MARx)
Directed strategic initiatives to achieve the reduction of tickets while managing a team working as the liaison between the team and CMS.
Researched and analyzed data pulled from the mainframe, to look for trends as they occurred within the Enrollments, Payment and Premium systems to ensure that issues were escalated and could be resolved timely.
Prepared management reports and project deliverables for CMS, making sure that the reports were accurate and conformed to the project contract.
April 2004 to April 2006
CSC Woodlawn, MD
Content Operations manager (1-800-Medicare)
Wrote scripts, detailing what personnel were to tell Medicare beneficiaries using CMS approved language and formats. Used Plain Language techniques for clarity and understanding of Medicare policy. Answered calls via emails as a SME regarding Medicare.
Prepared management reports and project deliverables. Created and maintained the project and program plans. conducted and attended project meeting and status briefings with customers and internal staff.
April 1996 to March 2006
CSC Columbia, MD
Abstraction Manager (Hospital Reporting)
Analyzed and adjudicated 30 percentage of the abstracted records to ensure the accuracy of the data before the data was sent to the client. Continually improved accuracy and production among staff to ensure that client standards were exceeded. Provided quality abstracted data to CMS, each module dataset was delivered ahead of schedule that were assigned to the contract.
Education
2003 University of Phoenix Timonium, MD
Bachelor of Science Business Management
Coursework in Business Administration and Finance with course concentration in leadership, presentations and team building skills.
1991 Santa Rosa Junior College Santa Rosa, CA
Vocational Nursing Certificate Nursing/Science
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