Customer Service High School

Marquita Willis

Email: ********@**************.***

Address:

City: South Bay

State: FL

Zip: 33493

Country: USA

Phone: 561-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Educational Background:

High School Dipolma from West Technical Educational Center, Belle Glade FL 1/2001 to 6/2003 (HIGH SCHOOL)

Job History / Details:

Professional Profile

Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

Qualifications

Extremely organized

Team leadership

Data management

Self-motivated

Self-sufficient

Positive and friendly

Detail-oriented

40 WPM

Excellent work ethic

Dependable and reliable

Basic administrative knowledge

Highly customer service-oriented

Administrative support

Schedule management

Meets/exceeds goals

Project planning

Attention to detail

Staff motivation

Filing and data archiving

HIPAA compliance

Effectively work with parents

Proofreading/editing

Interactive teaching/learning

Effective listening

CPR/First-aid certified

Relevant Experience

Research:

Investigated and analyzed complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for projects.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document while assisting with employee benefits, trainings ans termination procedures.

Experience

December 2005 to November 2011

Florida Department of Corrections Belle Glade, Fl

Correctional Officer

Communicates information regarding security, safety and operations through the chain of command.

Monitors inmates, watching closely for unusual behavior, improper conduct or signs of conflict.

Monitors visits between inmates and personal visitors.

Supervises periods of recreational activity.

Searches inmates, by pat or strip method, to detect and confiscate contraband or unapproved items.

Searches cells or living quarters, recreational areas, visiting areas and other areas in buildings or on the grounds for contraband and unapproved items.

Searches the perimeter of an area by making checks on foot, by car, or from a watchtower to ensure there are no security breaches or contraband.

Conducts security checks of locks, doors, bars and windows, etc.

Prepares inmates for transportation through search and application of appropriate restraining devices, depending on security level, and ensures all related materials to be transported with inmate are ready and in order.

Transports inmates outside the facility to and from court, lawyer's office, medical appointments, work sites, other facilities, etc.

Communicates with other staff and/or main control to inform about inmate behaviors, incidents and/or to request assistance.

Performs head counts to visually ensure the presence of all inmates.

Coordinates unit head counts to confirm total population.

Checks IDs to ensure only authorized persons enter or leave facility.

Processes new admissions and transfers.

Responds to emergency situations according to facility procedures, such as medical, fire, security, etc.

Writes narrative reports describing events that have happened, such as confidential reports, incident reports, disciplinary reports, special observation reports, etc.

Reads and writes short notes in a log book as a means of posing information about daily events from one shift to another, such as inventory logs, post logs, narrative logs, etc.

Uses portable two-way radio.

Opens and closes gates or doors to restricted areas to allow vehicles/people to enter and exit.

Issues logs and inventories facility keys.

Attends and participates in required training.

Reads policy and procedure manuals, directives and memos.

November 2011 to Current

ABC Playschool Child Care Development Inc. South Bay, Fl

Child Care Center Assistant Director

As the assistant director my duties are to complete the majority of administrative tasks involved in running a child care center. This can include such tasks as processing enrollments, keeping attendance and health and safety records, ordering supplies and keeping billing records. I am also responsible for keeping all students' files up to date, including medical and emergency contact information, and records of any behavioral incidents.

I also assist the owner with the hiring, training and supervision of staff, which may include teachers, assistant teachers, student teachers or interns and possibly auxiliary staff such as kitchen help or bus drivers. It is the daycare assistant director who makes the work schedule and ensures guidelines for ratios of staff to student are met. I often conduct teacher evaluations, observing the teacher in the classroom and rating his or her performance.

Education

2003 West Technical Educational Center Belle Glade, Fl

High School Diploma

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