Marquita Willis
Email: ********@**************.***
Address:
City: South Bay
State: FL
Zip: 33493
Country: USA
Phone: 561-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Educational Background:
High School Dipolma from West Technical Educational Center, Belle Glade FL 1/2001 to 6/2003 (HIGH SCHOOL)
Job History / Details:
Professional Profile
Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Qualifications
Extremely organized
Team leadership
Data management
Self-motivated
Self-sufficient
Positive and friendly
Detail-oriented
40 WPM
Excellent work ethic
Dependable and reliable
Basic administrative knowledge
Highly customer service-oriented
Administrative support
Schedule management
Meets/exceeds goals
Project planning
Attention to detail
Staff motivation
Filing and data archiving
HIPAA compliance
Effectively work with parents
Proofreading/editing
Interactive teaching/learning
Effective listening
CPR/First-aid certified
Relevant Experience
Research:
Investigated and analyzed complaints to identify and resolve issues.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Reporting
Maintained status reports to provide management with updated information for projects.
Payroll Assistance
Assisted with payroll preparation and entered data into cumulative payroll document while assisting with employee benefits, trainings ans termination procedures.
Experience
December 2005 to November 2011
Florida Department of Corrections Belle Glade, Fl
Correctional Officer
Communicates information regarding security, safety and operations through the chain of command.
Monitors inmates, watching closely for unusual behavior, improper conduct or signs of conflict.
Monitors visits between inmates and personal visitors.
Supervises periods of recreational activity.
Searches inmates, by pat or strip method, to detect and confiscate contraband or unapproved items.
Searches cells or living quarters, recreational areas, visiting areas and other areas in buildings or on the grounds for contraband and unapproved items.
Searches the perimeter of an area by making checks on foot, by car, or from a watchtower to ensure there are no security breaches or contraband.
Conducts security checks of locks, doors, bars and windows, etc.
Prepares inmates for transportation through search and application of appropriate restraining devices, depending on security level, and ensures all related materials to be transported with inmate are ready and in order.
Transports inmates outside the facility to and from court, lawyer's office, medical appointments, work sites, other facilities, etc.
Communicates with other staff and/or main control to inform about inmate behaviors, incidents and/or to request assistance.
Performs head counts to visually ensure the presence of all inmates.
Coordinates unit head counts to confirm total population.
Checks IDs to ensure only authorized persons enter or leave facility.
Processes new admissions and transfers.
Responds to emergency situations according to facility procedures, such as medical, fire, security, etc.
Writes narrative reports describing events that have happened, such as confidential reports, incident reports, disciplinary reports, special observation reports, etc.
Reads and writes short notes in a log book as a means of posing information about daily events from one shift to another, such as inventory logs, post logs, narrative logs, etc.
Uses portable two-way radio.
Opens and closes gates or doors to restricted areas to allow vehicles/people to enter and exit.
Issues logs and inventories facility keys.
Attends and participates in required training.
Reads policy and procedure manuals, directives and memos.
November 2011 to Current
ABC Playschool Child Care Development Inc. South Bay, Fl
Child Care Center Assistant Director
As the assistant director my duties are to complete the majority of administrative tasks involved in running a child care center. This can include such tasks as processing enrollments, keeping attendance and health and safety records, ordering supplies and keeping billing records. I am also responsible for keeping all students' files up to date, including medical and emergency contact information, and records of any behavioral incidents.
I also assist the owner with the hiring, training and supervision of staff, which may include teachers, assistant teachers, student teachers or interns and possibly auxiliary staff such as kitchen help or bus drivers. It is the daycare assistant director who makes the work schedule and ensures guidelines for ratios of staff to student are met. I often conduct teacher evaluations, observing the teacher in the classroom and rating his or her performance.
Education
2003 West Technical Educational Center Belle Glade, Fl
High School Diploma