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Sales Customer Service

Location:
Columbus, OH
Posted:
October 30, 2012

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Resume:

Bob Lunt

Email: abpd9d@r.postjobfree.com

Address: **** ****** **.

City: Gahanna

State: OH

Zip: 43230

Country: USA

Phone: 614-***-****

Skill Level: Director

Salary Range: 100

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

ROBERT LUNT

6020 Havens Rd. Gahanna, OH 43230 614-***-**** abpd9d@r.postjobfree.com

SALES MANAGEMENT EXECUTIVE

Senior executive with over 15 years of direct sales, management and operations experience. Highly successful in building/maintaining customer and vendor relationships that drive cost reduction and profit margin increases. Extensive experience in assembling and leading high-caliber sales and customer service teams. Excels at finding solutions to customer challenges through product or process improvement. Skilled in development and implementation of compensation programs that promote effective activity and verifiable sales growth. Led and motivated sales and support staff of 8 to 15 employees, and managed departmental P&L.

Customer Service Business Development CRM Implementation

Distribution and Dealership Channel Development Presentations and Training Pricing/Leasing Negotiation

Key Account Management and Retention Staff Mentoring and Leadership P & L Management/Budgeting

PROFESSIONAL EXPERIENCE

Independent Energy Consultant August 2012-Present

Unified Energy

* Assist large commercial and industrial clients in managing utility cost through procurement and demand management.

* Provide consultative advice and guidance to clients to improve operating efficiencies that can have positive impact on bottom line.

Central Regional Sales Manager 2011-April 2012

TimberTech

Managed a team of direct/indirect sales personnel covering 14 states in the Central region of the country. Responsible for distributor and dealer relationships throughout 2-step distribution channel. Member of Leadership Committee approximately 30 senior staff members focused on future direction of organization.

* Highest region growth in organization in 2011 (12%)

* Exceeded Q1 goal is 2011 by 3% (12% growth over Q1 2011); Full P&L responsibility for the region

* Trained staff on CRM (Salesforce)

Director of Sales/Senior Sales Management-Yale Dealer Network 2005-March 2011

Hy-Tek Material Handling, Inc./YES, LLC

Selected to assist in development and structure at the dealership level with a concentration on building a highly energized, efficient sales staff while improving market share. Broad scope of responsibilities including business development, sales forecasting, P&L responsibility, marketing activities, pricing strategy and personnel decisions. Develop a staff that embraces the role of customer service and understands that value is created by providing solutions to customer challenges.

* Led organization to highest sales results in 46 year history in 2008 and obtained coveted Dealer of Excellence Award. Increased market share in 2010 by over 25% through strategic targeting of accounts.

* Implemented CRM program to assist sales team in managing time and resources more effectively.

* Responsible for hiring and training sales staff in one of the top three industrial equipment markets in North America. Company achieved nine million in gross sales in the second year of operation.

* Excels in mentoring and development of the sales team members while developing a shared vision for the organization. Skilled in developing compensation plans that drive staff to meet company goals.

* Seasoned in ROI calculations of green energy products including lighting solutions and propane vs. electric power studies. Presenting cost and process advantages of these products to C level executives.

* Thrives in a fast paced, highly competitive environment while handling varied tasks and maintaining sense of humor.

Building Industry-Technical Sales Representative 2002-2005

Trus Joist, Inc./Tremco, Inc.

Technical sales representative within the building products industry focusing on improving distribution, product specification through architects, and sales capabilities of dealer sales staff. Responsible for all sales activities in assigned territory including lead generation, trade show staffing, account development and retention. Supervised 5-8 dealer locations through the ordering, inventory, installation and warranty of products. Technical resource for construction crews and end users by providing installation specifications in unique and repair applications.

* Sales growth of 10% ($400,000) in region during first year (2003) in position by developing new customers and value selling higher price products in a territory with decreasing sales in 2002.

* Developed a Regional Dealer School Training Program at our facility in Buckhannon, West Virginia. This training has educated existing and potential customers on the value of our products and how to effectively sell against low cost competition.

* Focused on underperforming Dealers and increased sales dollars at these locations by targeting these accounts. Created a team approach through our distribution network to support and service these accounts. Some successes: 84-Painesville $50,000 (2003) to $200,000 (2004); Wadsworth Sash and Door $180,000 to $225,000 (2004); and Holmes Lumber $100,000 (2003) to $200,000 (2004).

* Managed a Dealer network for the distribution of the product line including adding new Dealers and eliminating underperforming Dealers.

* Conducted presentation and training skills seminars to a variety of groups; including engineers, distributors and architects. Increased my understanding of obstacles contractors face during installation and gained valuable construction and management experience.

Regional Account Manager

Interstate Lift Trucks (Toyota Industrial Equipment) Cleveland, OH 1998 - 2002

Account manager within the industrial equipment industry focusing on growing market share and profit margin in assigned territory. Effectively representing OEM and after market product lines in the material handling industry for the dealership. Embraced CRM technology to expand vacant territory and achieve success through cold call, follow up and methodic persistence.

* Expanded stagnant territory ($

* Member of sales staff that produced highest market share and profit margin in company history in 1999

& 2000. Effectively gained market share in 2001 during a difficult period for the equipment business.

* Individually responsible for over $3 million in new and used equipment sales in 2001and 2002.

* Excels at communicating quality and value concepts in a competitive market while maintaining profit.

* Finished in finished in the top ten percent of company sales within TIE in 1999 and 2001. Selected by Toyota for Caliper Testing to understand best practices followed by leading sales producers nationwide for effective training of new sales personnel.

Assistant Project Scientist/Senior Staff Scientist/Staff Scientist

Woodward-Clyde International-America`s Atlanta,GA/Cleveland,OH/Columbus,OH 1989 - 1998

* Selected to relocate and assist in expansion start-up in the Atlanta market, resulting in

creation of a profitable office and fifteen full-time employees in less than two years.

* Management of construction/field/office personnel in many high profile multi-million dollar projects.

* Developed field methods and implemented training programs to provide increased field

productivity at reduced cost to customer.

EDUCATION AND TRAINING

Wisconsin School of Business-Sales Management Training

Professional Selling Skills Total Training Network Sales Instruction

Technical Writing Course Currie Management Training

Total Selling Solutions Sandler Based Interview Training

Consultative Selling Insights Licensed Insurance Property, Casualty, Life and Health

Bachelor of Science Kent State University



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