Manager Customer Service

Brad Housner

Email: *********@********.***

Address: **** ******** **

City: Mount Ulla

State: NC

Zip: 28125

Country: USA

Phone: 704-***-****

Skill Level: Management

Salary Range: 50

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BRADLEY ALLEN HOUSNER

1081 Carswell Rd * Mount Ulla, North Carolina 28125

704-***-**** * *********@********.***

TRANSPORTATION MANAGER

Knowledgeable transportation manager with over 20 years of experience enhancing performance efficiency through skilled route analysis, personnel training and management, and leadership.

* Cost control specialist with history of success analyzing routes to reduce transportation costs, assessing operations, and implementing policies and procedures that boost cost efficiency.

* Skilled trainer and mentor with talent for building highly motivated teams dedicated to outstanding performance.

* Hands-on experience in diverse administrative and operations management tasks spanning payroll administration, maintenance oversight, budget management, and fleet management.

Transportation Management * Fleet Maintenance Oversight * Route Planning & Analysis

Cost Analysis & Control * Budget Management * Time Studies * Driver Dispatch

Administrative Management * Payroll Administration * Operations Management * Terminal Management

Hiring & Scheduling * Team Leadership * Process Improvements * Cross-Functional Training

PROFESSIONAL SYNOPSIS

TERMINAL TRUCKING, Concord, North Carolina

Night Supervisor (2011): Coordinated all deliveries throughout multi-state territory. Dispatched drivers; coordinated arrival times with dock operators. Oversaw team of 6 dockworkers in properly loading vehicles. Assisted in manifesting freight for nightline hauls and closure of daytime delivery routes. Verified maintenance logs and driver log sheets. Established partnerships with owner-operators to assure coverage of loads outside of company capacity.

* Secured promotion to Night Supervisor from daytime supervisory role within 2 months due to outstanding performance.

* Improved dock loading efficiency 12% and boosted on-time seals by 15%.

L&M CONSTRUCTION, Mooresville, North Carolina

Manager (2010-2011): Oversaw accounts payable and receivable; performed cost analysis on new work. Performed route analysis of maintenance crews. Managed materials purchasing.

* Reduced miles between stops by 15% through skilled route analysis, securing significant reduction in transportation costs.

* Decreased outstanding receivables 35%.

HIDEAWAY SPORTS BAR & GRILL, Mooresville, North Carolina

Co-Owner / Manager (2009-2011): Directed operations for 147-seat casual dining restaurant and bar. Oversaw bookkeeping, accounting, payroll administration, and resale tax filing. Hired cooking, wait staff, maintenance, and other employees and scheduled shifts. Managed inventory of beer, liquors, foodstuffs, and equipment. Performed repairs as needed. Scheduled bands and entertainment.

* Increased sales revenue 50% within first 3 months and additional 30% by end of 24 months.

* Reduced utility costs 20% and eliminated payroll redundancies, saving 25% in staffing costs.

G`SS LOUNGE, Mooresville, North Carolina

Co-Owner (2007-2009): Oversaw all administrative tasks including bookkeeping, payroll administration, inventory management and purchasing, employee hiring and scheduling, and monthly resale tax filings.

TRACKSIDE TRANSPORTATION, Statesville, North Carolina

Owner (2005-2007): Oversaw shipping; coordinated load delivery and dispatched drivers. Maintained detailed records of driver logbooks, fuel expenditures, and equipment maintenance. Managed payroll.

BRADLEY ALLEN HOUSNER * Page 2 * *********@********.***

FEDEX FREIGHT, Anaheim, California & Phoenix, Arizona

Service Center Manager (1991-2004): Served as primary leadership focus for productivity, safety, and seal goal improvements. Conducted in-depth time and efficiency studies to identify opportunities for improvement and implement new strategies. Played key role in developing strategies to enhance customer service and relations. Mentored operations managers and supervisors.

* Launched cross-training program for hourly employees, reducing lost productivity in case of absences.

* Implemented service improvements elevating all areas of service center operations above company standards within 12 months.

* Promoted to leadership role at service center in Phoenix, Arizona, overhauling processes and procedures to secure significant service and performance improvements within 9 months.

* Achieved Service Center of the Year award for Class 2 Centers.

* Received numerous yearly awards for safety, driver, dock, and office staff performance.

EDUCATION

Oconto Falls High School, Oconto Falls, Wisconsin

TECHNICAL SKILLS

Microsoft Office & Outlook

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