Lara Gromes

Email: abpd8x@r.postjobfree.com

Address:

City: Maumee

State: OH

Zip: 43537

Country: USA

Phone: 419-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Human resource employee with 18 years of experience working efficiently with a diverse group of people. Experience in employee management, hiring, training, payroll/benefits and operation administration. Effective leadership skills to develop people through honesty and respect while achieving goals and objectives of the company.

Educational Background:

High School Dipolma from University of Toledo, Toledo OH 1/2001 to 5/2005 (Education)

High School Dipolma from Walsh University, Toledo OH 1/2001 to 10/2012

Job History / Details:

Career Focus

Human resource employee with 18 years of experience working efficiently with a diverse group of people. Experience in employee management, hiring, training, payroll/benefits and operation administration. Effective leadership skills to develop people through honesty and respect while achieving goals and objectives of the company.

Summary of Skills

Active listening skills

Employee relations

Records maintenance

New hire orientation

Customer service expert

Training and development

Staff motivation

Organizational/filing skill

Benefits administration

Hiring and retention

Interviewing

Compensation/payroll

Personnel records maintenance

Strong organizational skills

Conflict resolution

Scheduling

Administrative operations

Accomplishments

Human Resources

Interviewed, hired and trained team including a supervisor, 3 Sr.'s, and 12-16 customer service representatives, increasing department productivity and customer loyalty rates.

Received 6 Top Gun District Awards. This is the highest standard per quarter performance including customer loyalty scores, labor and revenue, achieving high numbers in company goals, cost controls (p&L statements) staffing, and operating audits.

Named the Best Operations Manager the division (Mich., Chicago, OH). Recognized at the district operations managers summit in Washington DC as one of the top 5 in the Company. This, a huge honor, can never be accomplished without the PEOPLE on our team working together effectively and having fun.

Training:

Took on the roll of Specialty Coach. This was a mentor type program for new managers. I traveled to different stores to coach and train them on sight and/or they would come to my home store for training and to see processes and people in place.

Taught operations certification classes at the district level.

Maintained the highest promotion rate in the district utilizing the "training your replacement" mentality. Created a true team environment with trust and respect. This is what drove our business and results. Employee loyalty leads to customer loyalty.

Filled in for district operations manager when needed, completing her duties and responsibilities while out of office, such as allocating labor to the district, analyzing p&l statement, schedules, store visits, etc.).

Asked by corporate to help write original sop processes for interactions with customers at the front lanes.

Professional Experience

October 1994 to Current

Best Buy

Best Buy

Within the 18 years of being a Best Buy Employee 8 of them have been in leadership positions including Admin Sr., Supervisor and 5 years of management. During this this time I was responsible for many things.

Interviewed and hired employees, completed all their paper work and facilitated new hire orientation for our store. Trained and developed team including a supervisor, 3 Sr.'s, and 12-16 customer service representatives, increasing department productivity and customer loyalty rates. Identified individual development needs with appropriate training.

Processed payroll, analyzed reports, completed payroll for entire store.

Oversaw scheduling for the store and at district level. Allocating labor dollars and budgets to multiple departments giving them hours to add. Oversaw efficient scheduling for the store, ensuring that they stay between 90 percentage and 100 percentage to budget.

Analyzed P & L statement, recorded data at both store and district level, on labor, cost controls, damage write off, revenue, expenses, etc.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Standardized department filing system so secretarial staff could easily locate information in any filing center.

Enjoyed and thrived on developing and training people.

Created a positive and productive environment by leading by example with respect, honesty and clear expectations.

Successfully resolved numerous customer issues daily finding a solution to benefit both the customer and the company.

August 2005 to June 2012

Elementary Teacher

Maintained positive rapport and open communication with a very diverse group of parents and students.

Was a positive part of a team of teachers and staff.

Conducted parent teacher conferences and maintained positive rapport with parent working together for their child.

Utilized multiple types of instruction to meet the needs of each individual.

Created excellent classroom management through respect and clear expectations.

Education

2005 University of Toledo Toledo, OH

Bachelor of Education Education

Activities: Served concurrently on the Board of Education at ISGT, was secretary of the PTO, and served on the school's fund raising committee.

Walsh University Canton, OH

Continuing Educ. Human Relations

Course that focused on human relations and reasons behind a behavior or concept. By choosing how you react, you can influence the person or situation in a positive, or negative, way.

Professional Affiliations

Elearnings focusing on diversity in the workplace, discrimination, retaliation, equal opportunity.

The Change Agent (Patty Hathaway)

Social Problems -University of Toledo 2009

Autism Theater - Maumee (3 sessions)

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