Customer Service Manager

Charee Stewart

Email: ********@************.***

Address:

City: Waterford

State: MI

Zip: 48328

Country: USA

Phone: 313-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with client over 5 years interface experience. CSR with ability to establish rapport with customers and co-workers.

Educational Background:

High School Dipolma from Cass Tech, Detroit MI 1/2001 to 4/1992 (Business Administration)

Job History / Details:

Career Overview

Highly enthusiastic customer service professional with client over 5 years interface experience. CSR with ability to establish rapport with customers and

co-workers.

Core Strengths

Excellent communication skills

Energetic work attitude

Active listening skills

Courteous demeanor

Problem solver

Multi-line phone talent

Seasoned in conflict resolution

Quick learner

Proficient in cash management

Local/state health laws knowledge

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

August 2010 to 10/29/2012 12:00:00 AM

Spar Marketing Auburn Hills, MI

Customer Service Rep.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently, while scheduling work orders. Cross-trained and provided back-up for other customer service representatives when needed.Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and taking credit card payments.

July 2009 to June 2010

Rent-A-Center Hamtramck, Michigan

Customer Account Manager

Earned management trust by serving as key holder, responsibly opening and closing store. Manager of accounts, sales, and collections.Assisted customers in person and via telephone.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

April 2005 to June 2008

Sams Club Southfield, Michigan

Customer Service Desk Associate

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Assisted customers in person and via telephone.Implemented marketing strategies which resulted in 12 percentage growth of customer base.Earned Top Seller for two consecutive quarters in 2007.

Educational Background

1993 Cass Tech Detroit, Michigan

GED Business Administration

Minor in Business.

Contact this candidate