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Customer Service Management

Location:
Pickerington, OH
Posted:
October 27, 2012

Contact this candidate

Resume:

Marie Stamm

Email: abpd6s@r.postjobfree.com

Address:

City: Pickerington

State: OH

Zip: 43147

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Cashier with excellent communication skills and rapid and precise customer service skills .Outgoing Crew Member familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Educational Background:

High School Dipolma from Pickerington, Pickerington OH 1/2001 to 10/2012 (Core Work)

Job History / Details:

Summary

Cashier with excellent communication skills and rapid and precise customer service skills

.Outgoing Crew Member familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Highlights

Fast and efficient service worker

Skilled upseller

Restaurant management

Cash handling

Delivers exceptional customer service

Accomplishments

Recognized by peers and management for going above and beyond normal job functions.

Experience

June 2012 to Current

True Value Hardware Reynoldsberg, OH

Cashier

Mastered Point of Sale (POS) computer system for automated order taking.Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Worked well with teammates and openly invited coaching from the management team.Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously.

March 2011 to April 2012

Dairy Queen Inc. Pickerington, OH

Crew Member

Promptly reported complaints to a member of the management team.Recorded customer orders and repeated them back in a clear, understandable manner.Took necessary steps to meet customer needs and effectively resolve food or service issues.Up-sold additional menu items, beverages and desserts to increase restaurant profits.Correctly received orders, processed payments and responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management.Resolved guest complaints promptly and professionally. Served orders to customers at windows, counters and tables.Cut and chopped food items and cooked on a grill or in fryers.Packaged menu items into bags or trays and placed drink orders into carriers.Quickly and efficiently processed payments and made accurate change.Mastered Point of Sale (POS) computer system for automated order taking.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

August 2011 to November 2011

Arbys Inc. Canal Winchester, OH

Crew Member

Prepared and served beverages such as coffee, tea and fountain drinks.Quickly and efficiently processed payments and made accurate change.Carefully maintained sanitation, health and safety standards in all work areas.Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Education

2013 Pickerington North High School Pickerington, OH



Contact this candidate