Customer Service High School

Elizabeth Morris

Email: abpd6l@r.postjobfree.com

Address:

City: Alpharetta

State: GA

Zip: 30022

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-oriented, strategic sales professional with 7 years in the customer service, retail, and food service industries.

Educational Background:

High School Dipolma from Georgia Perimeter College, Alpharetta GA 1/2001 to 10/2012 (English and Psychology)

High School Dipolma from Roswell High School, Alpharetta GA 1/2001 to 10/2012

Job History / Details:

Professional Profile

Results-oriented, strategic sales professional with 7 years in the customer service, retail, and food service industries.

Qualifications

Results-oriented

Extremely organized

Team leadership

Self-motivated

Client assessment and analysis

Client-focused

Excellent analytical skills

Strong knowledge of English and Literature

Critical thinker

Excellent research skills

Attention to detail

Microsoft Office, Excel, PowerPoint proficiency

Planning/coordinating

Leadership abilities

Self-starter

Basic administrative knowledge

Exceptional time management

Training and development

Computer Literate

Customer Service and Satisfaction

Customer Needs Assessment

Advertising

Creative Problem Solving

Highly customer service-oriented

Self-sufficient

Positive and friendly

People-oriented

Relationship selling

Excellent work ethic

Dependable and reliable

Resolution-oriented

Relevant Experience

Documentation

Drafted documents for internal meetings.

Creative Problem Solving:

Resolved product issue through consumer testing.

Process Improvement:

Documented process to train new assistants.

Fielded and processed up to 50 calls per day with consistently successful outcomes.

Customer Relations:

Greeted and assisted customers.

Answered phones and responded to customer inquiries.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

June 2011 to February 2012

Aurora Cineplex Roswell, Georgia

Customer Service Representative

Earned management trust by serving as key holder, responsibly opening and closing store.

Described product to customers and accurately explained details and care of merchandise.

Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

Computed accurate sales prices for purchase transactions.

Conducted weekly walk-throughs with the General Manager to discuss all interior visual displays including store window presentation.

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special orders.

Cross-trained and provided back-up for other customer service representatives when needed.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Interacted with customers and retail buyers to expedite orders.

Maintained cleanliness and presentation of stock room and production floor.

Assisted customers with store and product complaints.

Earned Top Seller for two consecutive quarters in 2011.

Dedicated to continuously improving sales abilities and product knowledge.

Recommended alternative items if product was out of stock.

Guaranteed positive customer experiences and resolved all customer complaints.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Handled cash stock and inventory balances.

Provided ongoing guest service, including giving advice.

September 2009 to May 2011

Village Tavern Alpharetta, Georgia

Hostess

Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies.

Maintained daily cleanliness of broiler and fryers.

Greeted each customer with friendly eye contact.

Helped with preparation, set-up, and service for catering events.

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.

Kept dining room and kitchen area clean by performing cleaning and laundry duties.

Performed all transactions in a cordial, efficient and professional manner.

Planned menus according to employers' needs and diet restrictions.

Spoke with patrons to ensure satisfaction with food and service.

Swept and scrubbed floors.

Took food orders and relayed orders to kitchens or serving counters.

Trained new employees.

Communicated with other kitchen team members to ensure food was prepared on time and correctly.

Directed activities of one or more workers who assisted in preparing and serving meals.

Assisted diners with seating as needed.

April 2005 to October 2009

Great Clips Roswell/Alpharetta, Georgia

Receptionist

Computed sales prices, total purchases and processed payments.

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

Built relationships with customers and the community to promote long-term business growth.

Education

2014 Georgia Perimeter College Alpharetta, Georgia

High School Diploma English and Psychology

3.5 GPA

Continuing education in English and Psychology.

2009 Roswell High School Roswell, Georgia

High School Diploma English

2.8 GPA

Excelled in all classes.

Took Honors courses my Junior and Senior years.

Wrote for the literary magazine.

Became Literary Editor and Chief of the literary magazine.

Wrote for the newspaper.

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