Customer Service High School

Lynn Elwell

Email: abpd66@r.postjobfree.com

Address:

City: North Olmsted

State: OH

Zip: 44070

Country: USA

Phone: 440-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic bartender highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers. Talented bartender successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy.Bartender with more than 30 Beverage services professional dedicated to making sure food and beverage operations meet customer needs. Successful at growing revenues and maximizing profitability. 30 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality.

Educational Background:

High School Dipolma from Midview High School, Grafton OH 1/2001 to 6/1979 (general)

Job History / Details:

Summary

Dynamic bartender highly knowledgeable about FOH and BOH restaurant operations. Talented in creating a warm, friendly welcoming atmosphere for both patrons and co-workers.

Talented bartender successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy.Bartender with more than 30 Beverage services professional dedicated to making sure food and beverage operations meet customer needs. Successful at growing revenues and maximizing profitability. 30 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality.

Highlights

Highly responsible and reliable

Point of Sale (POS) system operation

Works well under pressure

Exceptional interpersonal skills

Extensive hospitality background

Trained in liquor, wine and food service

Upbeat, outgoing and positive

Excelled in customer service

Experienced

Transformed small clubs into high volume established clubs

Accomplishments

Staff Development:

Trained staff in superior customer service.

Customer Service:

Ensured superior customer service by making customers feel welcome and making they want to return

Implemented marketing strategies which resulted in 60 percentage growth of customer base.

Experience

January 2005 to Current

Columbia Station Eagles Columbia Station, Ohio

Bartender/Manager

Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors.Effectively handled customer complaints and special requests.Provided prompt, efficient, friendly, and quality service at all times.Accurately balanced cash register at all times. Maintained stock levels to prevent shortages of critical items.Quickly mixed a variety of simple and complex cocktails.Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.Accurately and quickly calculated checks and made change. Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.Greeted newly seated guests in a friendly and timely manner.Participated in bar incentives and contests to drive sales and promote the venue.Maintained a positive working relationship with fellow staff and management.Set up special events and private parties.Promoted positive customer and associate relations through courtesy, service and professional appearance.

Education

1979 Midview High School Grafton, OH

High School Diploma general

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