Customer Service Quality Control

William Hoffacker

Email: abpd5i@r.postjobfree.com

Address: **** ********* **

City: Durham

State: NC

Zip: 27703

Country: USA

Phone: 919-***-****

Skill Level: Experienced

Salary Range: 37

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

7325 Leesville Road, Durham, North Carolina 27703

Home Phone 919-***-**** Cell 919-***-****

E-Mail: abpd5i@r.postjobfree.com

OBJECTIVE

Seeking forklift operator /warehouse position with advancement opportunity based on experience and job performance.

SUMMARY

10 years experience operating forklifts in a warehouse environment. Operated stand-up, electric pallet jack, cherry pickers, and sit down (gas, electric) forklifts.

WORK HISTORY

2005-2012 Power Secure International Inc

Responsible for shipping/receiving switchgear, electronic components, steel panels, hardware, and other products utilizing electric and gas powered forklifts. Prepared switchgear and electronic products for shipping with emphases on quality control, proper packaging with regard to preventing damage during shipping. Checked BOL for accuracy for ship-to address, weight, and proper signatures. Received products, checked receiving document for accuracy. Counted and inspected product for damage. Reported any damage to supervisor. Stocked and recorded locations on receiving document of incoming product on shelves in accordance to warehouse layout. Stocked product with specific job numbers separate from stock inventory to insure jobs received the correct product. Consulted and advised electrical engineers for correct placement of electronic components. Prepared lay-out, modified, cut out holes, and installed electronic components on existing steel panels in accordance with job plans. Manufactured brackets and bracing to support electronic components if applicable. Counted and recorded stock parts for inventory control quarterly and annually.

2003-2005 Auto Parts Unlimited

Responsible for receiving, counting, recording, quality control, and stocking incoming automotive parts, tools, office supplies, and toiletries for a distribution center that supplied Jiffy Lube stores on the east coast. Operated stand-up, electric sit down, and electric pallet jack forklifts. Responsibilities included pulling parts and supplies in accordance with customer orders utilizing electric pallet jacks. Responsible for tool department that included inventory and resupply. Developed and implemented a stock number system that greatly enhanced the capability of store managers to reorder parts and supplies and eased the inventory process which I earned Employee of the Month (Jan 2004). Promoted to Assistant Floor Supervisor. Trained personnel on operating a cardboard compactor in compliance with manufacturers instructions . Other responsibilities included packing, loading, and dismantling parts, supplies, and racking to move to a new warehouse. Installed racks and stocked parts and supplies without disruption of pulling parts and supplies for our customers.

2001-2003 Lowes Home Improvement Center( Lawn and Garden)

Responsible for customer service, receiving, recording, and stocking plants, garden tools, mulches, fertilizers, lawn furniture, seasonal supplies and equipment, potting soils, and other supplies for the lawn and garden department utilizing stand-up, sit down (gas/electric), cherry pickers, and electric pallet jack forklifts. Assisted customers with information, loading, and advise on lawn products. Responsibilities included receiving merchandise utilizing electronic inventory reader in accordance with the shipping document. Developed and implemented displays utilizing existing merchandise to enhance a selling point. Displays are implanted throughout Lowes Improvement Centers. Discovered and saved $1000.00 of power tools that were in the process of being stolen. Responsible for restocking merchandise for next day opening, watering plants, protecting plants for inclement weather, and cleaning before closing. Promoted to Assistant Manager of lawn and garden department.

EDUCATON

Diploma, Dixie Hollins High School, 1971

50 hr, 3.75 GPA, University of Maryland, 1993

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