Customer Service High School

Terry Simons

Email: *********@********.***

Address: **** ***** ****

City: Biloxi

State: MS

Zip: 39530

Country: USA

Phone: 228-***-****

Skill Level: Experienced

Salary Range: 28

Primary Skills/Experience:

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Educational Background:

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Job History / Details:

Terry Simons 1440 Beach Blvd Apt 211

Biloxi, MS 39530

Phone: 228-***-****

Cell: 405-***-****

E-Mail: *********@********.*** Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Local/state health laws

Credit card processing

Multi-line phone usage

MS Windows proficient

Fast learner

Medical terminology knowledge Data entry Customer service Telephone Skills Accomplishments Telephone Service

Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work Experience April 2000 to April 2012

Oklahoma State Department of Health Oklahoma City, Oklahoma

Administrative Technician Level III Responsibilities included but we not limited to data entry, review of Death Certificates, registration of Death Certificates on the Electronic Death Registration System. Answering general phones lines and directed callers to appropriate departments within Vital Records office, filing completed applications, credit card order processing, handling walk-in customers requesting Birth and Death Records. Educational Background 1980 Putnam City North High School Oklahoma City, Oklahoma High School Diploma General Education Southwestern Oklahoma State University Weatherford, Oklahoma

64 Credit Hours General Education

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