Customer Service Manager

Robert Fink

Email: abpd1z@r.postjobfree.com

Address:

City: West Allis

State: WI

Zip: 53227

Country: USA

Phone: 414-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Assistant Manager, Department Manager, and Business Owner with over 20 years of Managerial experience. I poses Strong Strategic-Planning and People-Management skills. During all of my Management experience I have been highly Customer Service Focused. I pride myself in being Deadline Driven, Detail Oriented, and Committed to a High Level of Excellence. I am Performance Driven, and Results Orientated. I am well Organized, Reliable, and Self Motivated. I feel it is better to be Proactive instead of Reactive.

Educational Background:

High School Dipolma from Fort Atkinson High School, Fort Atkinson WI 1/2001 to 6/1978 (General Studies)

Job History / Details:

Career Overview

Assistant Manager, Department Manager, and Business Owner with over 20 years of Managerial experience. I poses Strong Strategic-Planning and People-Management skills. During all of my Management experience I have been highly Customer Service Focused. I pride myself in being Deadline Driven, Detail Oriented, and Committed to a High Level of Excellence. I am Performance Driven, and Results Orientated. I am well Organized, Reliable, and Self Motivated. I feel it is better to be Proactive instead of Reactive.

Core Strengths

Inventory control

Staff training/development

Employee scheduling

Policy/program development

Consistently meet goals

Adapt to diverse groups

Excellent communication skills

Excellent people skills

Problem-solving skills

Written and oral communication skills

Accomplishments

Business Development:

Successfully grew business in California from the ground up over a 14 year period.

During my 3 years at Lowe's I successfully increased sales in all my departments and passed all yearly inventories.

Work Experience

December 2011 to Current

Speedway Greenfield, Wisconsin

Assistant Manager/Co Manager

Original store location was not 24 hours therefore was responsible for opening and or closing the store 5 days a week. I am currently responsible for and able to perform all duties that the Store Manager is responsible for including but not limited to ordering and managing inventory ( store counts ), payroll, banking, scheduling, as well as providing outstanding customer service. Also responsible for achieving monthly sales goals and working with hourly associates to obtain them. Provide a outstanding retail environment for customers on a daily basis.

September 2008 to November 2011

Lowe's Franklin, Wisconsin

Department Manager

Over my 3 years at Lowe's I managed a total of 6 different departments within the store. My last being the inside/outside garden departments. I was responsible for ordering and managing inventory, resets, merchandising, as well as developing and training associates to provide outstanding customer service and meet weekly and monthly sales goals.

May 2006 to September 2008

Home Depot Milwaukee, Wisconsin

Department Manager

Originally hired as a lumber/building material associate. Was promoted to Overnight Freight Manager within 5 months. Responsible for managing freight team to stock the store with freight that came in on a nightly basis as well as overseeing the receiving department for that shift.

January 2006 to May 2006

Pic N Save West Milwaukee, Wisconsin

Stocker

Stocked shelves, kept receiving area organized, and built end caps. Crossed trained in dairy and frozen foods departments.

May 1991 to February 2005

Magnum Appraisal Service Sherman Oaks, California

Owner/Appraiser

Owner/Operator of a Real Estate Appraisal Company. Worked with the general public on a daily basis. Provided appraisals and outstanding customer service for banks, mortgage companies, and investors.

Educational Background

1978 Fort Atkinson High School Fort Atkinson, Wisconsin

High School Diploma General Studies

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