Customer Service Human Resources

Brenda Bigelow

Email: ********@**************.***

Address:

City: Tilton

State: NH

Zip: 03276

Country: USA

Phone: 603-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Detail-oriented, hands-on, office assistant with over 15 years experience in office procedures and transactions such as: data entry, scheduling, research, accounting, human resources, customer relations et. al. Customer Service Representative - 10 years experience in a variety of office as well as industrial industries. Demonstrated ability to provide exceptional support in a combined departmental work effort. Strategic in aiding to provide the best combined customer-focused satisfaction while effectively balancing the deadline and result-oriented business needs of the company. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Pragmatic and articulate with diverse levels of problem solving between educational and ethnically diverse populations. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; fast to learn and adapt to new systems. Ability to work independently or as part of a team to meet production needs and deadlines. Hard-working, multi-tasking, resourceful individual with the flexibility to professionally meet with customers, train employees or assist in a warehouse environment with hand-on inventory. Major responsibilities have included Office, Retail, Restaurant, Non-Profit and Warehouse Management. Motivated and reliable professional providing executive level support as a implementor and team leader.

Educational Background:

High School Dipolma from Notre Dame College, Manchester NH 1/2001 to 6/1994 (Business)

Job History / Details:

Career Overview

Detail-oriented, hands-on, office assistant with over 15 years experience in office procedures and transactions such as: data entry, scheduling, research, accounting, human resources, customer relations et. al.

Customer Service Representative - 10 years experience in a variety of office as well as industrial industries. Demonstrated ability to provide exceptional support in a combined departmental work effort. Strategic in aiding to provide the best combined customer-focused satisfaction while effectively balancing the deadline and result-oriented business needs of the company.

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Pragmatic and articulate with diverse levels of problem solving between educational and ethnically diverse populations.

Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; fast to learn and adapt to new systems. Ability to work independently or as part of a team to meet production needs and deadlines. Hard-working, multi-tasking, resourceful individual with the flexibility to professionally meet with customers, train employees or assist in a warehouse environment with hand-on inventory. Major responsibilities have included Office, Retail, Restaurant, Non-Profit and Warehouse Management. Motivated and reliable professional providing executive level support as a implementor and team leader.

Skill Highlights

Problem resolution

Self-starter

Microsoft Office skills

Spreadsheet development

Administrative operations

Team building

Inventory systems

Core Accomplishments

Management Support

Research

Training

Responsible for training all new employees to ensure continued quality of customer service.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events.

Computer Proficiency

Implementation of new systems, training for all divisions.

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Billing

Establish relationships and resolve billing issues.

Contacted customers for unpaid accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.

Scheduling

Managed daily office employee schedules.

Organized technician schedules for customer jobs.

Corresponded through phone, fax, email and in person to schedule & answer inquiries.

Data Reporting

Compiled statistical data.

Organized billing and invoice data and prepared accounts receivable and expected revenue reports.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Developed and implemented employee manual outlining all proper business procedures and office policies.

Inventory Management

Managed inventory and budgeting.

Professional Experience

10/25/2012 12:00:00 AM

Office Administrator

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Negotiated pricing with vendors regarding wholesale billing and marketing procedures.

Prepared folders and maintained records.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Processed accounts receivable and accounts payable.

Liaised with vendors to order and maintain inventory of office supplies.

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Successfully established effective systems for record retention by creating database for daily correspondence tracking.

Standardized department filing system so secretarial staff could easily locate information in any filing center.

Developed new customer relations through telephone contact and sales activity.Successfully resolved customer issues.

Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude.

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Education

1994 Notre Dame College Manchester, NH

Bachelor of Science Business

Endicott College 1991

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